Question: Why Buy from Gala Tent?
Answer: Click Here to find out.
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Question: Why Choose Gala Tent?
Answer: Click Here to find out.
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Question: Why Choose Gala Shade Max?
Answer: Click Here to find out.
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Question: Why Choose Gala Shade Pro?
Answer: Click Here to find out.
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Question: Why Choose Gala Gazebo?
Answer: Click Here to find out.
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Question: Why Choose Gala Tent Pagoda?
Answer: Click Here to find out.
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Question: Why Choose Gala Tent Modular?
Answer: Click Here to find out.
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Question: Why Choose Gala Exhibition Stand?
Answer: Click Here to find out.
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Question: Why Choose Gala Trestle Table?
Answer: Click Here to find out.
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Question: Why Choose Gala Foldaway Chairs?
Answer: Click Here to find out.
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Question: Why Choose Gala Market Stall?
Answer: Click Here to find out.
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Question: Why Choose Gala Outdoor Flooring?
Answer: Click Here to find out.
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Question: Are Gala Tents waterproof?
Answer: Gala Tents are manufactured to a very high standard and all stitching is seam sealed where possible, this gives the material a greater water resistance. It is very rare that these marquees leak, but, if a drip does occur then using a seam sealant on the area will usually remedy this. You can purchase seam sealant on the Gala Tent Website.
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Question: Is my Gala Tent fire proof?
Answer: All Gala Tents have been tested by a UK-based testing centre. You can download copies of the certificates by clicking here.
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Question: What is PE(Polyethylene) material?
Answer: PE material is a polyethylene, rip-stop, woven material, which is UV stabilised and fire-rated. Gala Tent PE material is plastic-coated on both sides for extra strength.
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Question: What is Poly/PVC Material?
Answer: Polyester/PVC material is a quality, fire rated, fabric cloth which is PVC coated on the inside making this material extremely water resistant.
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Question: What is the difference between PE and Poly/PVC material?
Answer: Poly/PVC is a very luxurious, deluxe material and is much more expensive to manufacture than PE. The life expectancy is twice that of the PE material.
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Question: My polyester canopy leaked on the first use in heavy rain: is this faulty?
Answer: No. You may find that the polyester material canopy leaks on the first use if exposed to heavy rain, although this is very rare. You should find that the situation remedies itself on subsequent use. If you do get a persistent leak over time you should use a Scotchgard spray to reproof the area.
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Question: Do you sell blank window panels for the Gala Tent?
Answer: Yes. 2m window blank panels are available to purchase should you require added privacy in your Gala Tent. These are available in PE and Poly/PVC.
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Question: Do you sell a room divider for Gala Tent?
Answer: Yes. You can buy an end panel and divide your Gala Tent into bays to create individual rooms. These are available to purchase in PE and Poly/PVC.
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Question: Can I add two or more Gala tents together to cover a larger area?
Answer: Yes. We supply a gutter kit, which enables you to stand Gala Tents side-by-side or end-to-end to cover a larger or unusually shaped area.
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Question: Can I make my Gala Tent larger?
Answer: Yes. The Gala Tent has a Multi-Span feature which means you can buy add on bays, fixings and a canopy to make your structure larger.
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Question: Can I make my Gala Tent smaller?
Answer: Yes. The Gala Tent has a Multi-Span feature. All you require is an extra canopy.
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Question: What do I need to purchase to make my Gala Tent larger?
Answer: Gala Tent marquees come in a variety of widths from 3m to 6m. Each marquee is divided into 2m long bays. For example, a 3m x 6m marquee is made up of three 2m bays. If you wanted to extend the marquee from 3m x 6m to 3m x 8m you would need to order: - A 2m bay – This supplies side panels and framework.
- An extension kit – This provides the additional fittings you will need.
- An 3m x 8m canopy – The canopy comprises the roof covering and corner leg panels.
- Please note: If you have a ground bar set you will also need to add two G1 ground bar poles and two ground bar straight joints to your basket.
If you require further clarification please contact our sales team on 0871 423 4252.
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Question: What do I need to purchase to make my Gala Tent smaller?
Answer: Simple. If you wish to reduce the size of your Gala Tent marquee you only need to purchase the correct size of Gala Tent canopy. Your existing Gala Tent kit will already have all the fixings you need for the smaller size canopy. Now, download the instruction manual for the reduced size Gala Tent from our website.
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Question: What does Multi-Span mean?
Answer: Multi-Span means you can add an extra 2m bay to make your Gala Tent larger. For example, if you have a 3m x 2m Gala Tent you can purchase a 2m add on bay, fixings plus a 3m x 4m canopy to make your Gala Tent in to a 3m x 4m marquee. 3m x 6m, 3m x 8m, 3m x 10m canopies are also available to purchase online. This method is also available on the 4m and 6m span Gala Tents.
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Question: Do you manufacture one-off bespoke marquees?
Answer: Yes we can manufacture any marquee size and shape you request, supply Gala Tent with drawings and as much information as you can and we will send you a free estimate. Alternatively speak with our sales team 0871 423 4252.
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Question: Can you print my company logo and telephone number on my marquee?
Answer: Marquees and gazebos make excellent promotional and advertising hoardings. We can print your logo, telephone number, graphics and images on your canopy and side panels ensuring you make the maximum impact at your show or event. Each printed design is unique, so please contact us for your individual quotation using our contact form. Please note we will require a high-resolution image and details of any proposed text to ensure you receive an accurate quote.
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Question: What are ground bars?
Answer: Ground bars run along the bottom of the marquee to give added stability, whether used on hard standings or soft ground. The ground bars link each leg together creating a structural base frame to which the bottom of each wall can be attached using bungee straps, no more flapping walls! Ground bars make the whole structure more level and stable and are a recommended accessory.If required, individual ground bars can be removed to provide entry and exit points. The ground bars can be pegged to soft ground using Ground bar stakes; on hard standings, you can apply weights to the Ground Bars to provide more stability.
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Question: Why do I need tie down kits?
Answer: Tie-downs are ratchet straps which run internally or externally from the eave poles to a 12" heavy-duty stake. Tie-downs eliminate the need for external guide ropes and are a recommended accessory for soft ground conditions to secure your marquee.
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Question: Why do I need weighted feet?
Answer: Weighted feet are very useful for hard standing areas where you can't peg down your structure with guide ropes or tie downs kits. Weighted feet are very simple to fit. Plastic weighted feet clip around the marquee leg and can be filled with water or sand to make your structure secure. The cast iron weighted feet are simply placed on top of the legs' pedestal foot.
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Question: How long do Gala Shades Take to erect?
Answer: Gala Shades have been designed to erect in just a few minutes. The frame comes fully assembled and is made of box section steel or aluminium. A further advantage is that the canopy can remain permanently attached to the frame thereby saving time when you come to erect and pack away your shade.
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Question: How long do Gala Tents take to erect?
Answer: The indicative timescales listed below can vary according to the number of people involved and previous experience of erecting marquees. The more times you erect your Gala Tent the quicker and more efficient you will become.
2m x 3m Gala Tent - Approximately - 30 minutes
3m x 3m Gala Tent - Approximately - 30 minutes
3m x 4m Gala Tent - Approximately - 45 minutes
3m x 6m Gala Tent - Approximately - 1 hour
3m x 8m Gala Tent - Approximately - 1 hour 15 minutes
3m x 10m Gala Tent - Approximately - 1 hour 30 minutes
4m x 4m Gala Tent - Approximately - 45 minutes
4m x 6m Gala Tent - Approximately - 1 hour
4m x 8m Gala Tent - Approximately - 1 hour 15 minutes
4m x 10m Gala Tent - Approximately - 1 hour 30 minutes
4m x 12m Gala Tent - Approximately - 1 hour 45 minutes
6m x 4m Gala Tent - Approximately - 1 hour 15 minutes
6m x 6m Gala Tent - Approximately - 1 hour 30 minutes
6m x 8m Gala Tent - Approximately - 1 hour 45 minutes
6m x 10m Gala Tent - Approximately - 2 hours
6m x 12m Gala Tent - Approximately - 2 hours 15 minutes
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Question: Do you have a showroom?
Answer: Yes, we have a showroom where you can view a wide range of Gala Tents and accessories. Opening hours Monday to Friday 9.00am to 5.00pm. Please click here for a map.
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Question: Can one person erect a Gala Tent?
Answer: For health and safety reasons we recommend that at least two people work together to erect a Gala Tent. Specific guidance on the number of people required to erect the marquee you have purchased is included in the instructions and care manual.
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Question: What sort of winds will Gala Tent withstand?
Answer: Gala Tent Marquees have been wind tested in a semi enclosed area in wind speeds of approximately 30mph using the recommended tie down kits, ground bars and weighted feet.
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Question: What sort of winds will Gala Shade withstand?
Answer:We recommend that you do not erect your Gala Shade in adverse weather conditions. A Gala Shade can be erect and dismantle in minutes so it is the responsibility of the owner to gauge if it is safe to do so. We also recommend you take down your Gala Shade in the evening and do not leave out overnight - the English weather can be very unpredictable! We suggest you purchase tie down kits, ground bars and weighted feet to provide extra stability.
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Question: Can I buy spare parts for my Gala Tent, if I loose any or suffer weather damage?
Answer: Yes. You can buy spare parts for all our marquees and gazebos, and all spares are available via the Gala Tent website. In the unlikely event that you require a part not listed on our website, then simply contact our customer care team for assistance.
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Question: Can I buy spare parts for my marquee, gazebo if I have purchased elsewhere?
Answer: We receive hundreds of emails and calls every year from frustrated people who simply require a spare joint, pole or side panel for a Gazebo or Marquee which they have purchased elsewhere. Sadly, we can't help out. However, if you have purchased a Gala Tent you can simply order any spare parts online.
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Question: Can I insure my Gala Tent against theft or damage through the elements?
Answer: We recommend that you contact your own insurance company to check for cover under your household or business policy.
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Question: Do you accept paypal?
Answer: Yes we accept paypal payments. Simply click on the 'Pay with PayPal' button on the checkout page.
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Question: Do you provide finance and monthly payment plans?
Answer: Yes we offer interest free credit and "buy now pay later" options.Click here for details
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Question: Are the prices on the website inclusive of VAT?
Answer: All product prices listed on the Gala Tent website are inclusive of VAT.
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Question: What is VAT?
Answer: VAT – Value-added Tax - is a statutory tax in the UK and throughout the EU. VAT is automatically removed for goods being delivered outside the European Union.
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Question: I am purchasing for my company will I receive a VAT invoice?
Answer: Yes you will receive a VAT invoice clearly identifying the amount of VAT paid. Please make sure you order under your company name.
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Question: What payment methods do you accept?
Answer: Answer: Gala Tent is continuously extending the range of payment options for customers. You can find the current list of accepted credit and debit cards by adding a product to your shopping basket, proceeding to checkout, and viewing the drop down 'card type' menu. Gala Tent also accepts payment by cheque or postal order, and in instalments. You can also request an invoice from PayPal sent to paypal@galatent.com.
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Question: Which Credit and Debit Cards do you accept?
Answer: Gala Tent accepts Visa (including Delta), MasterCard, American Express, Maestro, Solo and Visa Electron. However, we are always seeking to extend the range of payment options for customers. You can find the current list of accepted credit and debit cards by adding a product to your shopping basket, proceeding to checkout, and viewing the drop down 'card type' menu.
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Question: Can I get a discount if I order in bulk?
Answer: Yes we can offer huge discounts for bulk purchases. Please fill in our Contact form detailing your requirements.
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Question: Am I charged for the items as soon as I order them?
Answer: No. You will only be charged once the item is ready for shipment. Please note a 30% deposit is required for bespoke items or special orders.
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Question: Will you price match other companies?
Answer: Yes. Gala Tents will endeavour to price match or beat any like-for-like product offered by a UK company.
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Question: Can I pay by cheque or postal order
Answer: Yes you can pay by cheque or postal order. However, cheques have to be cleared before items can be despatched and this can take up to fourteen days.
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Question: I have lost my invoice can I request a copy?
Answer: Yes. Please complete our contact form detailing your request. You will receive a copy invoice by email.
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Question: What are the shipping rates?
Answer: Shipping is free to a UK mainland address. Please note that there is a warehouse packing and handling fee of £6.95. This fee includes making your shipment weather-resistant by encapsulation in heavy-duty polyethylene which ensures your goods arrive in pristine condition.
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Question: If I order today will I receive my parcel tomorrow?
Answer: Yes. All our products are despatched on a next-day service unless you specify otherwise. You can check delivery times on this website. Alternatively, call our sales team on 0871 423 4252.
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Question: Do you deliver on Saturday?
Answer: Yes. We offer a premium Saturday delivery service. Please note that you will need to contact our sales team on 0871 423 4252 for a quote and advice.
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Question: Do you offer a same day delivery?
Answer: Yes we can offer a same day delivery. Please contact the sales team on 0871 423 4252 if you require a same day delivery quote.
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Question: Do you deliver on a Sunday?
Answer: Yes we can offer a Sunday delivery. Please contact the sales team on 0871 423 4252 for a Sunday delivery quote. Please note – please provide as much notice as possible should you require a Sunday delivery. The latest you can book a Sunday delivery is 12-00am on the preceding Friday.
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Question: Do you ship goods to destinations outside of the UK?
Answer: Yes we offer international shipping. The quickest and easiest way to receive a quote for an international delivery is to add the product to the shopping basket and then select your delivery destination accordingly: the cost will be displayed in your shopping basket. If you feel the international shipping price is too high, please email our sales team and we will place an individual enquiry on your behalf with all our shipping agents to ensure you receive the best possible quote.
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Question: Do I pay a delivery charge for each item?
Answer: Shipping is free to a UK mainland address, though there is a one off warehouse packing and handling fee of £6.95 to ensure your package arrives in pristine condition.
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Question: Can I nominate a date or time for delivery?
Answer: It may be possible to nominate a day, but not a time. You can do this whilst ordering online. There is a ‘special delivery instructions’ box which appears when you come to fill out your order details: simply add your desired delivery date. Please note, however, that this service cannot be guaranteed.
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Question: What if I am at work when the courier tries to deliver?
Answer: The courier will leave a card to say they have attempted to deliver your Gala Tent. The details on the card include the local depot telephone number. You will need to call this number to re-arrange delivery of the order or to collect it yourself.
To minimise fraud, first time orders can only be delivered to a card holder’s home address. For subsequent orders, there is the option of specifying an alternative delivery address. In certain circumstances, Gala Tent may be able to divert your parcel in transit to an alternative address. However, this may incur redelivery costs.
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Question: Can I have goods shipped directly to a thrid party address?
Answer: To minimise fraud, first time orders can only be delivered to a card holder’s home address. (For subsequent orders, there is the option of specifying an alternative delivery address. In certain circumstances, Gala Tent may be able to divert your parcel in transit to an alternative address. However, this may incur redelivery costs.) However, if you send payment by cheque or bank transfer and it has cleared, then you are free to have the goods shipped to the address of your choice.
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Question: Can I collect from your warehouse in Barnsley?
Answer: Yes you can collect your Gala Tent and accessories from our warehouse. Please click here for a Map
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Question: Can you send me a catalogue?
Answer: You can order a free colour brochure by clicking on this link.
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Question: Would you supply me a 20ft or 40ft container of goods?
Answer: Yes we can supply containers of goods to third-party customers. If you require details of our container service please contact our sourcing team using our contact form and we will source the product for you at the best possible price.
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Question: Can I make changes to my order?
Answer: If you have not yet checked out, you can easily change the quantity of an item by going to 'view basket', and then amending the quantity or removing the item completely.
If you wish to change the size or colour of an item, remove the original item as outlined above, and then add the correct size or colour to your basket. If you have already checked out and the order has been placed, you will need to contact our customer services team to amend the order using the contact form. We can change sizes and colours easily providing your order has not yet been despatched.
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Question: How do I find out how my order is progressing?
Answer: There are several options available to you. The simplest option is to check the email sent by Gala Tent which notifies you of your order’s progress. The email will contain contact details of the carrier which is transporting your parcel(s). You also have the option of telephoning the carrier for an estimated time of arrival which many customers find useful. If you did not receive the email, or placed your order over the phone and did not leave your email address, then please use the contact form to let our customer services team know and they will locate the tracking information details for you.
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Question: I contacted the Gala Tent sales team about my order and they are unable cannot find it. What should I do?
Answer: Firstly, don’t worry. If you have just placed your order online and received a confirmation email it may be that the order has yet to be transferred from our back office system to the sales team. Please don't resubmit your order as you may end up with duplicate shipments.
If your order was placed at least 24 hours beforehand and you have not received a confirmation email please contact our sales team using the contact form and we will investigate your query immediately
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Question: What is the returns policy?
Answer: We want you to be satisfied every time you shop with Gala Tent. Our "no quibbles" guarantee means that if for any reason you are unhappy with the goods purchased you may terminate your order and return the goods to Gala Tent. The goods must be received by Gala Tent within 14 days from the date you acknowledged receipt. Gala Tent will provide you with a full refund within thirty days following a quality control inspection. Please note: It is the responsibility of the customer to ensure that goods are returned to Gala Tents in a condition such that they can be returned to stock. For full details of the Gala Tent returns policy click here
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Question: Do I have to pay for returns?
Answer: Unless the goods are defective, damaged, or not as specified on your order acknowledgement, you are responsible for the cost of returning goods to Gala Tent. We recommend that you use recorded delivery, as proof of shipping cannot be accepted as proof of receipt. For full details of the Gala Tent returns policy click here
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Question: How can I make changes to my address or email address?
Answer: You can amend your customer details by logging in to your account and editing your personal order information. If you wish to change details of an order you have already placed, email any changes to customer services using the contact form. If you wish to change a delivery address for an item, which is already in transit, this may incur a redirection charge and means that delivery can no longer be guarnteed.
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Question: What if I haven't received my goods in the specified time-scale?
Answer: If you have placed your order on the Gala Tent website but not received a confirmation email, or if you have not received your delivery in the estimated time listed on our website, please use the contact form to alert our customer services team and they will locate your order details for you.
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Question: How can I obtain more details about a product?
Answer: Normally all the information about a product is shown on that product’s 'more info' page; this can be found by clicking on the product image or 'more info' button. If you have any additional questions please contact Gala Tent using our contact form
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Question: How do I find out the price of an item?
Answer: You will find prices on each product’s 'more info' page. Prices are shown both inclusive and exclusive of VAT. There is also an estimated price in US Dollars and Euros. Please note that for accurate US Dollar and Euro prices you will need to contact your card issuer who will inform you of the exchange rate for the day.
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Question: How do I know that the item is in stock?
Answer: It is a Gala Tent policy objective that all products featured on the website should be available from stock. Items that are no longer available are removed from the site completely. In the rare event of an item being temporarily out of stock this will be indicated on the product’s ‘more info’ page: if known the estimated re-stocking date will also be displayed.
If you select an item which is out of stock, an alert message will appear on screen. The Gala Tent system offers you a ‘stock notification’ option. If you select this option, a member of the Gala Tent sales team will contact you as soon as the item becomes available and ask whether you still wish to purchase it.
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Question: Some of the products I am looking for are no longer on the website
Answer: When new products are added to the Gala Tent website all old and obsolete items are removed. Consequently, if you cannot find a product which you have seen in the past it may be that it has been discontinued. If you require clarification then please contact the sales team on 0871 423 4252.
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Question: Why are some products featured more than once?
Answer: We have tried to make the website as easy to use as possible. Consequently, some products are listed in more than one category where this is relevant.
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Question: How long will a special offer last?
Answer: If a special offer is time-limited then the end date will be displayed so you know how much longer you can purchase at the discounted price. Other offers based on stock availability will run until stocks are exhausted.
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Question: Do you sell products not listed on your website?
Answer: Yes. Gala Tent sources products and material from suppliers throughout the world. In addition to sales through our showroom, website, direct mail and telephone sales team, Gala Tent supplies products to many other organisations including major high street stores, Sky shopping channels and promotional companies. If you require a product not listed on our website please contact our sourcing team using our contact form and we will endeavour to source the product for you at the best possible price.
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Question: How can I be sure that my online Gala Tent slaes transactions are safe and secure?
Answer: Transactions that involve personal information (e.g. credit card numbers) are performed securely using our SSL secure mode.
You can verify when the Gala Tent website is operating in secure mode by checking the URL address at the top of your browser. A standard URL starts http://, whereas in security mode the URL reads https://: the‘s’ signifies ‘secure’ and indicates that the server is encrypting all data being transmitted. Normally you will also see a padlock displayed in the lower right hand corner of your browser. Double clicking the padlock will give you more details of our SSL security certificate.
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Question: I am having trouble checking out?
Answer: You need the check your 'Cookies' are turned on. Click here for more information.
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Question: Can I use my voucher code against products that are on sale?
Answer: You can use your voucher code against your entire basket contents, but the discount will only be calculated on items not currently discounted.
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Question: I have lost my instructions to set up my Gala Tent?
Answer: Set up instructions and care guides for all Gala Tent structure are available to download from this website.
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Question: Are Gala Tents covered by a warranty or guarantee?
Answer: Answer: Gala Tents are covered by a 30 day manufacturers warranty against manufacturing defects. Gala Tent also offer an extended warranty. If you'd like further information please contact our customer services team. The Gala Tent extended warranty cannot be arranged retrospectively and must be purchased at the same time as the marquee.
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Question: Why is it cheaper to buy than hire ?
Answer: Many individuals now choose to purchase a marquee rather than hire. In many cases this can prove to be the more cost-effective option. When you hire a marquee you pay for the convenience of a hire company delivering to your venue, erecting the structure, and then taking it down again. The hire company has to cover a wide range of costs including labour, fuel, administration, depreciation and insurance plus of course generating a profit margin. If you’re unsure whether to hire or buy a marquee then contact our sales team for advice on 0871 423 4252.
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Question: My question isn't covered on your FAQs page. What should I do?
Answer: Our sales team has received extensive product training and can help you with any sales or technical enquiries you may have. Should you have a question which is not listed, please don’t hesitate to contact Gala Tent. We aim to provide you with answers as quickly as possible. We retain complete control of the design and specification of all Gala Tent and Gala Shade products - there is no middleman to call.
Tel: 0871 423 4252
Online: Use our online contact form
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