Shopping on GalaTent.co.uk
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| 1.1 |
You can order items displayed on this website by (a) Telephoning us on one of the number listed on the products page, (b) Faxing or
Posting the completed Gala Tent order form from our shopping basket (c) using the online shopping facility.
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| 1.2 |
Once an order is placed using the online shopping facility you will receive an email confirmation automatically (please do not respond to
this if any details are incorrect then use our customer care form). The fact that you have received an email
notification does not mean that we will be able to fulfil your order.
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| 1.3 |
If for any reason we are not able to fulfil your order we will contact you at the earliest possible opportunity to advise you of this. At
this point you have the right to change or cancel your order. Any payments paid or due will be adjusted as the circumstances dictate.
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| 1.4 |
Larger items that are specialist manufactured on demand are subject to a minimum of 30% non-refundable deposit and may require an
increased delivery lead-time of (8 to 12 weeks or more). (See rule 6.14)
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Prices on GalaTent.co.uk
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| 2.1 |
Our current prices are as displayed on the website. We will endeavour to ensure that the prices shown on this website are correct. If for
any reason the price(s) of any item(s) are incorrect at the time you place an order with us, we will contact you at the earliest possible
opportunity to advise you of this. At this point you have the right to change or cancel your order. Any payments paid or due will be
adjusted as the circumstances dictate.
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| 2.2 |
All delivery charges are included in the total amount payable which you will have the opportunity to check before confirming your order.
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| 2.3 |
Delivery is free to mainland United Kingdom postal address, though there will be a £7.95 warehouse packaging & handling charge. (see rule
4.1 for exceptions).
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| 2.4 |
International delivery changes can be accessed through our online shopping cart by selecting the chosen county before checking out.
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| 2.5 |
All prices are inclusive of VAT charged at the current rate.
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Payments on Gala Tent Ltd
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| 3.1 |
You can pay for your goods by Visa, MasterCard or American Express credit cards or by Switch, Solo or Delta and Visa Electron debit cards.
You can also pay for your goods by Cheque or Postal Order. We currently charge Credit/Debit card accounts within one working day from date
of order. All Credit/Debit card transactions conducted over the Internet are secure and encrypted to minimise the risk of third party
attack and misuse of the details therein.
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Delivery of Goods
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| 4.1 |
Areas with postcodes starting with AB, BT, IV, KW, PA, PH or ZE may attract a surcharge from our couriers. Should your order require
a surcharge, we will contact you before your account is debited. (see rule 2.3)
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| 4.2 |
Although you may enter a delivery address that differs from the cardholder address, for anti-fraud reasons we reserve the right to
deliver to the cardholder address on your first order, we will notify you of this change and may require further identification to
proceed with your order.
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| 4.3 |
We will endeavour to deliver your goods as soon as possible and will try to meet your delivery instructions. We will make every effort to
deliver your goods within the time stated on our website but we will not be liable or offer any compensation for any loss caused to you by
late delivery.
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| 4.4 |
If you refuse a delivery without prior consent from Gala Tent Ltd or wish to cancel your order after despatch, then you have broken your
contractual agreement to accept delivery of the goods you have purchased. You will be liable for the delivery and return of delivery costs
along with a 3% Transaction Fee plus a £10 administration fee.
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| 4.5 |
Premium deliveries, i.e. AM and Saturday services, carry a surcharge. A third party company handles our deliveries and we cannot offer a
100% guarantee that deliveries will arrive on time(Please Note that the couriers will allow 15 minutes past the hour to complete the delivery).
We will however refund the surcharge should it fail to reach you by the agreed time. You will still be expected to accept the late delivery,
as this is not a guaranteed service. (rule 4.4 would apply if you refuse delivery)
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| 4.6 |
If you do not receive your goods within the stated delivery period please contact us by email and
we will contact our couriers on your behalf, alternatively we will give you your consignment number for you to use our online tracking
system to monitor your delivery.
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| 4.7 |
It is your responsibility to check the condition of the goods upon delivery before signing for them. If the goods appear damaged
please state this on the delivery documentation “goods arrived damaged” this will help us to make claims on your behalf from the
couriers should the item prove to be beyond repair. If you sign for a 'Clean Bill of Delivery' or 'unchecked', any insurance claims against the courier
for damage in transit will be void.
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| 4.8 |
Items you order from Gala Tent Ltd may sometimes be sent in more than one delivery, even if you've requested that you receive them all
together. For example, you may receive multiple deliveries if your order contains an oversized item that needs to be dispatched separately
or at a later date. Regardless of the number of deliveries you receive, you will only be charged the amount that was originally quoted to
you at the time you placed your order. (unless there is multiple delivery address and or agreed otherwise)
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| 4.9 |
If for any reason there will be no-one home to accept your delivery you can leave a signed note, which the couriers need to take as proof
of delivery, instructing them to leave your goods in a 'safe' place. By doing so you are accepting a 'clean bill of delivery' as Gala Tent
Ltd will be unable to make a claim on your behalf if the parcel is stolen or has been damaged in transit.
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| 4.10 |
Due to the size of certain items, on rare occasions it may be necessary to assist the delivery driver to unload your goods.
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| 4.11 |
Pallet deliveries will be attempted once only free of charge. If the delivery fails for any reason it will be the customers responsibilty
to cover the costs.
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Duty Payments
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| 5.1 |
All goods are shipped from the United Kingdom, where Gala Tent Ltd is based. If your delivery address is outside the United Kingdom, you
may be subject to import duties and taxes, which are charged when the shipment reaches your country. Any such additional charges for
customs clearance must be borne by you. You should note that customs policies vary widely from country to country; Gala Tent Ltd advises
each customer to contact their local customs office for further information. Please note that cross-border shipments are often subject to
inspection by customs authorities.
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| 5.2 |
IMPORTANT NOTE: You may also be responsible for payment of import duties to your local authority. Please note that for many
countries, we are required to declare the total value of goods shipped, even when that order is a gift.
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| 5.3 |
These charges are often collected by your Postal Service and may be described by them as "Postal Charges". If you decide not to pay these
charges, then your order will be returned to Gala Tent Ltd in due course. Our returns policy dictates that we can only refund you when we
receive the goods. (rule 4.4 would apply)
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| 5.4 |
Unfortunately, the actions of individual Customs Authorities are out of our control, the purchaser is responsible and we accept no
liability for their actions
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Return of Goods
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| 6.1 |
We believe that you will be delighted with your goods, however, in the event of you feeling that it is necessary to return the goods we
will keep the process as simple and professional as possible.
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| 6.2 |
Please Note: Purchases made using our Credit Facilities are subject to the separate agreement, which accompanied your application
form (copies available from Customer Services)
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| 6.3 |
You can return your goods in their original condition to Gala Tent Ltd., Unit 10, Farfield Park, Manvers, Wath-Upon-Dearne, Rotherham,
South Yorkshire, S63 5DB within 7 days of receipt of goods. You will be responsible for the goods until they reach us, so it is our
recommendation that you use a secure delivery method, which requires a signature on delivery. Please Note that if you fail to take
reasonable care of the goods Gala Tent Ltd reserves the right to refuse return. Before you send any items back you need to contact
Customer Services and arrange a returns number. Any goods returned to us without a returns number will be
refused.
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| 6.4 |
Our 7-day returns policy means that if for any reason you are unhappy with your purchase, you can return goods in original condition
within 7 days of the date you received goods, unused and in original packaging with contents in the condition they were delivered. We
will issue a refund for the price you paid for the goods only excluding Packaging and Handling, delivery costs incurred by the company
and a 3% transaction fee, within 30 days of the goods arriving with us.
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| 6.5 |
Please note: if you have purchased a Gala Tent or Shade these are specialist-manufactured items and we will repair or replace any item,
which is proven faulty.
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| 6.6 |
Note: in the event of Gala Tent Ltd sending you a replacement for a faulty or defective item, you may be required to return the
original item or provide evidence of the said fault this must be reported within 7 days of receipt of delivery.
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| 6.7 |
To find out if replacement items are on the way, please check your online account.
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| 6.8 |
The provisions in this rule relate only to goods:
Goods once used, cannot be returned without a valid reason. We reserve the right to
repair or replace any goods proven faulty if you return your goods unauthorised then we reserve the right to refuse or refund your account
less a minimum charge of 50% subject to a commercial decision being made upon inspection of returned goods. However we reserve the right to
refuse any refund if our contractual terms or broken.
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| 6.9 |
We reserve the right to grant refund by way of a credit note or Internet points (unless faulty) to the value of the refund in rule 6.8
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| 6.10 |
In the event of a manufacturing fault claim you may be required to email or post photographic evidence to Customer
Services. This will provide us with the details to make a commercial decision to either repair or replace the goods.
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| 6.11 |
Please Note: If your time has expired to return your goods within the terms and conditions set, then your right for customer
service will also have expired
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| 6.12 |
Items, which are advertised, as 'Free of charge' cannot be returned for refund or exchanged, however we may be able to offer
an upgrade service.
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| 6.13 |
If you place an order then have a change of heart and cancel, and your order has been processed but not despatched, then cancelled orders
will be subject to a 3% Transaction Fee plus a £10 administration fee. (see rule 4.4 if goods have been despatched)
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| 6.14 |
If at any point the Customer wishes to cancel a Bespoke Order (i.e. Printing Services, Modular Gala Tent(s), Gala Shade(s), Pagoda(s) or
any other specialist manufactured goods), then the 30% deposit will be non refundable. If payment has been made in full then you will only
be entitled to a 70% refund, as work will have already been carried out on your behalf. However we reserve the right to refuse your request
for refund when full payments have been made when manufacturing bespoke work upon your instructions. If other payment terms have been agreed
then you would still be liable to pay for the goods you have ordered in full if you decide to cancel and any stage of production, or a
minimum of 30% of the cost of the total order would be mandatory (see rule 1.4)
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| 6.15 |
If you are a hire company you are limited to a 30 day warranty before use with any purchase due to the third party nature of your business.
We advise you take commercial insurance for any maintenance/damages.
(click here for insurance details)http://www.galatent.co.uk/marquee_marketing.asp
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Customer Services
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| 7.1 |
In the first instance please contact Gala Tent Ltd using the Customer Service Form stating clearly the nature
of your query.
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| 7.2 |
Your query will be dealt with within 7 working days by one of the Customer Services Team.
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| 7.3 |
If for any reason a decision cannot be made within 7 working days, we will investigate your query thoroughly and keep you updated as to
its progress.
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| 7.4 |
If we find that your query is not valid you will be contacted stating the reasons for our findings.
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| 7.5 |
If you are still unsatisfied with the outcome at this stage you have the right to take your case to a suitable arbitration service.
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| 7.6 |
By law, you have the right to withdraw from your purchase of an item within seven working days of the day after the date goods are
delivered to you. This applies to all of our products except goods which are subject to being a specialist manufacture items (see rule 1.4
and rule 6.14), erected marquees and used goods
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| 7.7 |
Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error.
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| 7.8 |
You should be aware that once we begin the delivery process you would not be able to cancel any contract. (see rule 4.4)
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| 7.9 |
All of our products are covered by a 12 months manufacturers guaranteeagainst manufacturing defects. This does not include damage caused by incorrect storage, erection, use or weather damage.
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Our responsibility to you
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| 8.1 |
We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorised
access to, or alteration of your transmissions or data in circumstances which are beyond our control.
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| 8.2 |
We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which
does not directly result from something we have done wrong.
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| 8.3 |
You will be responsible if you use this website in breach of these terms of use and will reimburse us for any loss that you cause to us
as a result of your misuse.
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| 8.4 |
We make no promise that our website will be uninterrupted or entirely error free. Because of the nature of the Internet, the shopping
online service is provided on an "as is" and "as available" basis. We are not responsible to you if we are unable to provide our Internet
services for any reason beyond our control.
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| 8.5 |
We make every possible effort to illustrate size and dimensions in our product descriptions. All sizes are based on assembled and
pre-assembled measurements, and therefore approximate and may vary slightly. Product descriptions and images are for sole identity of the
products.
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| 8.6 |
When printing and branding we endeavour to re-produce from your images as close as possible however, colours and sizes can vary and the
quality of the print is produced within the quality of the images provided by you. We cannot guarantee delivery time on bespoke jobs, 28
days is a standard guideline but may take longer in busy periods and we cannot compensate for losses caused by late delivery.
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Copyright/Trademarks/Data Protection
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| 9.1 |
All rights in the designs and information on our website are owned by Gala Tent Ltd. Copyright, trademarks and other intellectual
property rights protect them.
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| 9.2 |
You may view, copy and print portions of our website for the sole purpose of placing an order with us. The materials on our website may
not be used for any other purpose.
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| 9.3 |
We will use the information, which you provide, and the records of items you buy to constantly monitor and improve our service and for
marketing purposes in accordance with our Privacy Policy.
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Links to other websites
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| 10.1 |
Our website contains links to other websites which are not under the control of and are not maintained by us. These links are provided for
your convenience only and we are not responsible for the content of those sites
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| 10.2 |
We may change or withdraw any part of our website, or may to refuse you access to the website at any time if we consider it necessary.
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| 10.3 |
The laws of England and Wales govern these rules and terms and only the courts of England and Wales will decide any disputes.
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