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Frequently Asked Questions

It is our goal at Gala Tent to make shopping as easy and enjoyable as possible. We hope you will find the answers to any questions you may have in the list below. If there is anything else that we can assist you with, please contact Gala Tent using our customer care form.
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Gala Tent Maintenance and General Information
Gala Tents are manufactured to a very high standard and all stitching is seam sealed where possible, this gives the material a greater water resistance, therefore we say they are water resistant, not waterproof. It is very rare that these marquees leak, but, if a drip does occur then using a seam sealant on the area will usually remedy this. Seam sealant is available to purchase on the Gala Tent Website. Condensation can often be mistaken for a leaking canopy, and unfortunately this cannot be avoided as PE and PVC are materials that are prone to this. Condensation can be caused by changes in temperature when left up overnight or for a long period of time, condensation may be reduced by airing out the structure on a regular basis, for example just leaving a sidewall off to allow air to circulate. Condensation may gather around the seams giving the impression that the canopy is leaking.
All Gala Tents have been tested by a UK-based testing centre. You can download copies of the certificates by clicking here.
PE material is a polyethylene, rip-stop, woven material, which is UV stabilised and fire-rated. Gala Tent PE material is plastic-coated on both sides for extra strength.
Polyester/PVC material is a quality, fire rated UV stabilised fabric cloth, which is PVC coated on the inside making this material extremely water resistant.
100% PVC is made of fire rated UV stabilised 650g 100% Heavy-Duty PVC material, and is very thick. These sidewalls attach by dutch lacing and not zips.
Poly/PVC is a very luxurious, deluxe material and is much more expensive to manufacture than PE. The Poly/PVC has a fabric texture on the outside and looks more like the traditional canvas tent. The life expectancy is twice that of the PE material. The 100% PVC Material is a lot thicker than the other two materials, and the most durable of the Gala Tent range, with a glossy finish.
:No. You may find that the polyester material canopy leaks on the first use if exposed to heavy rain, although this is very rare. You should find that the situation remedies itself on subsequent use. If you do get a persistent leak over time you should use a Scotchguard spray to reproof the area.
There are many ways to clean your material, some clients have even informed us they have used their domestic washing machine, however please note Gala Tent hasn’t tested this and it isn’t recommended by us. We suggest you use simple soapy water, or buy some specialist cleaner such as "Fenwick’s". The stuff you add to your water when cleaning your car also works well as some other household products. Do a test area first if you are being inventive with household products just in case.

Lightly pressure washing and steam cleaning is also effective for ground in dirt. However make sure your material is completely dry before you store it away. If you pack your material away damp the material may perish and fall apart as mould will attack the fibres. the better quality material you have purchased the longer this will last and the easier the material will be to clean.
Definitely NOT! Try to avoid packing your structure away wet, wipe the frame dry, and hang the material over your washing line until completely dry. Your material will perish quickly if stored in wet condition, as mould will rot the fibres
Yes, we have a showroom where you can view a wide range of Gala Tents and accessories. Opening hours Monday to Friday 9.00am to 5.00pm, and longer hours over the summer months. Please click here for a map.
Gala Tents are covered by a 12 months manufacturers guarantee against manufacturing defects. This does not include damage caused by incorrect storage, erection, use, wear and tear, or weather damage.
Many individuals now choose to purchase a marquee rather than hire. In many cases this can prove to be the more cost-effective option. When you hire a marquee you pay for the convenience of a hire company delivering to your venue, erecting the structure, and then taking it down again. The hire company has to cover a wide range of costs including labour, fuel, administration, depreciation and insurance plus of course generating a profit margin. If you’re unsure whether to hire or buy a marquee then contact our sales team for advice on 0871 423 4252.
There are obvious security reasons why you shouldn’t leave your stock exposed, another major reason is condensation, over night the temperature will change and your marquee interior may become wet sometimes. This is only in extreme cases as moisture is also pulled from the ground, so if you have clothing, frames, electrical items or anything that would be affected due to being damp then don’t risk it, a dehumidifier can help in reducing condensation or leaving both doors fully open so wind can pass through, however there will still be a degree of condensation the next morning.
No, this number is a national rate 10p per minute. The reason for a 0871 number is so we can digitally record and store conversations you have with our staff so if you have a customer service issue, i.e. you have received the wrong item we can replay the telephone conversation and confirm this on your behalf. We do however have a freephone number, which is 01709 913990
Set up instructions and care guides for all Gala Tent structure are available to download from our website, and videos are also available on our Youtube account.
A government authority or licence conferring a right or title for a set period, especially the sole right to exclude others from making, using, or selling an invention. Some descriptions on our products you may see the word Patent. This means we have an approved Patent or a Patent Pending approval.
Denier is how you measure the weave of fabric, for example you will see on some of our descriptions it says 500d and 600d, to verify, stockings are also measured in Denier, The thicker/heavier the weave the higher the denier count.. If the material used is PVC then you would measure this in grams per square metre i.e. 100% PVC 650g.
Make your Gala Tent perfect for you!
Yes. 2m window blank panels are available to purchase should you require added privacy in your Gala Tent, however all of our Gala Tents now come with dual option sidewalls, so they have a window with a privacy panel on to make them into a blank. These are available in PE, Poly/PVC and 100% PVC.
Yes. You can buy an end panel and divide your Gala Tent into bays to create individual rooms. These are available to purchase in PE, Poly/PVC and 100% PVC.
Yes. We supply a gutter kit, which enables you to stand Gala Tents side-by-side or end-to-end to cover a larger or unusually shaped area.
Yes. The Gala Tent has a Multi-Bay feature which means you can buy add on bays, fixings and a canopy to make your structure larger.
Yes. The Gala Tent has a Multi-Bay feature. All you require is an extra canopy.
Gala Tent marquees come in a variety of widths from 3m to 6m. Each marquee is divided into 2m long bays. For example, a 3m x 6m marquee is made up of three 2m bays. If you wanted to extend the marquee from 3m x 6m to 3m x 8m you would need to order:
  • A 2m bay – This supplies side panels and framework.
  • An extension kit – This provides the additional fittings you will need.
  • An 3m x 8m canopy – The canopy comprises the roof covering and corner leg panels.
  • Please note: If you have a ground bar set you will also need to add two G1 ground bar poles and two ground bar straight joints to your basket.
If you require further clarification please contact our sales team on 0871 423 4252.
Simple. If you wish to reduce the size of your Gala Tent marquee you only need to purchase the correct size of Gala Tent canopy. Your existing Gala Tent kit will already have all the fixings you need for the smaller size canopy. Now, download the instruction manual for the reduced size Gala Tent from our website.
Multi-Bay means you can add an extra 2m bay to make your Gala Tent larger. For example, if you have a 3m x 2m Gala Tent you can purchase a fixings plus a 3m x 4m canopy to make your Gala Tent in to a 3m x 4m marquee. 3m x 6m, 3m x 8m, 3m x 10m canopies are also available to purchase online. This method is also available on the 4m and 6m span Gala Tents.
Yes we can manufacture any marquee size and shape you request, supply Gala Tent with drawings and as much information as you can and we will send you a free estimate. Alternatively speak with our sales team 0871 423 4252.
Marquees and gazebos make excellent promotional and advertising hoardings. We can print your logo, telephone number, graphics and images on your canopy and side panels ensuring you make the maximum impact at your show or event. Each printed design is unique, so please contact us for your individual quotation using our contact form. Please note we will require a high-resolution image and details of any proposed text to ensure you receive an accurate quote.
Erecting your Gala Tent and extra precautions
Ground bars run along the bottom of the marquee to give added stability, whether used on hard standings or soft ground. The ground bars link each leg together creating a structural base frame to which the bottom of each wall can be attached using bungee straps, no more flapping walls! Ground bars make the whole structure more level and stable and are a recommended accessory.If required, individual ground bars can be removed to provide entry and exit points. The ground bars can be pegged to soft ground using Ground bar stakes; on hard standings, you can apply weights to the Ground Bars to provide more stability.
Tie-downs are ratchet straps which run internally or externally from the eave poles to a 12" heavy-duty stake. Tie-downs eliminate the need for external guide ropes and are a recommended accessory for soft ground conditions to secure your marquee.
Weighted feet are very useful for hard standing areas where you can't peg down your structure with guide ropes or tie downs kits. Weighted feet are very simple to fit. Plastic weighted feet clip around the marquee leg and can be filled with water or sand to make your structure secure. The cast iron weighted feet are simply placed on top of the legs' pedestal foot.
Gala Shades have been designed to erect in just a few minutes. The frame comes fully assembled and is made of box section steel or aluminium. A further advantage is that the canopy can remain permanently attached to the frame thereby saving time when you come to erect and pack away your shade. However please take precautions such as unfastening any attachments between the canopy and frame and checking it is not caught between any trusses. Also, the canopy could rub against the framework so keep it on at your own risk. Any damage caused to the canopy whilst keeping it attached to the frame when not erected is not covered under warranty.
The indicative timescales listed below can vary according to the number of people involved and previous experience of erecting marquees. The more times you erect your Gala Tent the quicker and more efficient you will become.
  • 2m x 3m Gala Tent - Approximately - 30 minutes
  • 3m x 3m Gala Tent - Approximately - 30 minutes
  • 3m x 4m Gala Tent - Approximately - 45 minutes
  • 3m x 6m Gala Tent - Approximately - 1 hour
  • 3m x 8m Gala Tent - Approximately - 1 hour 15 minutes
  • 3m x 10m Gala Tent - Approximately - 1 hour 30 minutes
  • 4m x 4m Gala Tent - Approximately - 45 minutes
  • 4m x 6m Gala Tent - Approximately - 1 hour
  • 4m x 8m Gala Tent - Approximately - 1 hour 15 minutes
  • 4m x 10m Gala Tent - Approximately - 1 hour 30 minutes
  • 4m x 12m Gala Tent - Approximately - 1 hour 45 minutes
  • 6m x 4m Gala Tent - Approximately - 1 hour 15 minutes
  • 6m x 6m Gala Tent - Approximately - 1 hour 30 minutes
  • 6m x 8m Gala Tent - Approximately - 1 hour 45 minutes
  • 6m x 10m Gala Tent - Approximately - 2 hours
  • 6m x 12m Gala Tent - Approximately - 2 hours 15 minutes
Queries from customers about their Gala Tents
For health and safety reasons we recommend that at least two people work together to erect a Gala Tent. Specific guidance on the number of people required to erect the marquee you have purchased is included in the instructions and care manuals. If you need a copy these they are listed on the footer of the product description on this website and can be download and printed in PDF format. Video footage can also be viewed on our YouTube (link) channel.
Customer feedback has shown that Gala Tent Marquees can withstand wind speeds of approximately 30mph using the recommended tie down kits, ground bars and weighted feet
We recommend that you do not erect your Gala Shade in adverse weather conditions. A Gala Shade can be erect and dismantle in minutes so it is the responsibility of the owner to gauge if it is safe to do so. We also recommend you take down your Gala Shade in the evening and do not leave out overnight - the English weather can be very unpredictable! We suggest you purchase tie down kits, ground bars and weighted feet to provide extra stability.
Yes. You can buy spare parts for selected Gala Tents and Gala Shades, and all spares are available via the Gala Tent website. In the unlikely event that you require a part not listed on our website, then simply contact our customer care team for assistance.
We receive hundreds of emails and calls every year from frustrated people who simply require a spare joint, pole or side panel for a Gazebo or Marquee which they have purchased elsewhere. Sadly, we can't help out as we can't guarantee they will fit, the Gala Tent and Gala Shade ranges are individual designs. However, if you have purchased a Gala Tent you can simply order any spare parts online.
We recommend that you contact your own insurance company to check for cover under your household or business policy.
This is a question I get asked a lot, the answer is no flooring is suitable for stiletto style heels, normal high heels are ok. However if the ground is hard heels shouldn't be a huge problem providing the flooring is taut and well pegged down.
We strongly advise that the canopy is removed before collapsing your structure as this may cause snags and tears if left on. If the canopy is left on this is at the users own risk and these damages are not covered under warranty.
Unfortunately not, please take care in making sure you close your framework safely do not force closed, make sure all clip, Velcro on the inside are detached, improper erection, dismantling is not covered under your manufactures guarantee. However we do have a repair service to assist in this unlikely event.
This is always decided on whether we can repair or replace the item, if it is just cosmetic then we would often offer a repair service, however we do offer a high level of customer service and if the item is beyond repair then a replacement part would be sent. However please bear in mind only manufacturing defects are covered by the 12 month warranty, this does not cover wear and tear, incorrect use, weather damage or accidental damage.
It could mean that a simple mistake has been made here, the bungee chords have been incorrectly fitted. Always make sure that the poles are pushed firmly all the way into the joints, do not line up any holes in the poles and joints as the holes are made through the manufacturing and powder coating process. Make sure the wing nuts are finger tight, these are to ensure the poles stay in place while the canopy is being fitted, once the canopy is fitted the wing nuts have done their job as the canopy will hold the framework together. The bungee cords should not be fitted to the sides at this stage. The canopy should be placed over the framework and a few bungee cords applied to the end only; stretch the canopy over the poles at the far end, and add bungee cords here as well. Once you have applied bungee cords at both ends then you can lift the frame to add the legs poles. When the leg poles are in place add the side panels, these share the same bungee as the canopy. Following this advise that canopy will now fits perfectly
Other than adverse weather, the only way a ground bar joint can break is if you erect or dismantle the leg poles with the ground bar joint attached, the reason for this is they are usually facing the wrong way, hence stress on the weld. They are not built to take this extra strain but to simply support the structure as a square. Solution: Erect the roof framework, then the canopy, then the leg poles, then add the ground bar joints lastly. Caution: Do not pack your Gala Tent poles away with the ground bar joints attached, as if you break them during erection you are not covered under warranty for replacements.
The case study, which was performed, involved, an experiment, which provided scientific evidence that Gala Tent material, does not leak. The water you are seeing is caused by the British ever-changing climate. It is impossible for water to leak in your Gala Tent, however water will appear inside and in some cases saturate, this was proved to be condensation when hot air meets cold and this can be extreme in some cases especially on soft ground as moisture is also drawn from the ground.

I can assure you your structure is not leaking and the only way you can help this situation would be installing a dehumidifier or leaving the doors open providing adequate ventilation so the structure can acclimatize. Any structure that is being hit from all angles by the elements, which is totally enclosed will generate condensation this is the laws of physics. The problem is also renowned in static caravans, that’s why they fit dehumidifies or stand salt pots in them to absorb the moisture, as when they are left for long periods of time on the return visit they are dripping inside with water (condensation) now how did that get there? It’s a very similar situation.

Gala Tent regularly attend outdoor shows and set up the structures and as the climate changes especially through the night water can be dripping from the ceiling the next morning, its simply the nature of the beast.

If you are not satisfied by this straightforward scientific explanation then here’s a simple experiment you can perform yourself. All you need is a hose pipe and an erected Gala Tent hold a hose pipe over your canopy and pour water over it, then go inside, I can guarantee you the joints are seam sealed and no water with pour into your Gala Tent.
No, If you are a hire company you are limited to a 30 day warranty before use with any purchase due to the third party nature of your business. We advise you take commercial insurance for any maintenance/damages. Click here for insurance details.
Paying for your Gala Tent
Yes we accept paypal payments. Simply click on the 'Pay with PayPal' button on the checkout page.
All product prices listed on the Gala Tent website are inclusive of VAT.
VAT – Value-added Tax - is a statutory tax in the UK and throughout the EU. VAT is automatically removed for goods being delivered outside the European Union.
Yes you will receive a VAT invoice clearly identifying the amount of VAT paid. Please make sure you order under your company name.
Gala Tent is continuously extending the range of payment options for customers. You can find the current list of accepted credit and debit cards by adding a product to your shopping basket, proceeding to checkout, and viewing the card icons on the secure sagepay payment portal. Gala Tent also accepts payment by cheque or postal order, and in instalments. You can also request an invoice from PayPal sent to paypal@galatent.com.
Gala Tent accepts Visa (including Delta), MasterCard, American Express, Maestro, Solo and Visa Electron. However, we are always seeking to extend the range of payment options for customers. You can find the current list of accepted credit and debit cards by adding a product to your shopping basket, proceeding to checkout, and viewing the card icons on the secure sagepay payment portal.
Yes we can offer huge discounts for bulk purchases. Please fill in our Contact form detailing your requirements.
Yes you are charged straight away as we use a secure payment portal. Most items are usually in stock and available for next working day delivery but if your item is not in stock, you will be contacted and asked if you are happy to wait.
Yes. Gala Tents will endeavour to price match or beat any like-for-like product offered by a UK company.
Yes you can pay by cheque or postal order. However, cheques have to be cleared before items can be despatched and this can take up to fourteen days.
Yes. Please complete our contact form detailing your request. You will receive a copy invoice by email.
Ordering your Gala Tent
You can order a free colour brochure by clicking on this link.
Yes we can supply containers of goods to third-party customers. If you require details of our container service please contact our sourcing team using our contact form and we will source the product for you at the best possible price.
If you have not yet checked out, you can easily change the quantity of an item by going to 'view basket', and then amending the quantity or removing the item completely.
If you wish to change the size or colour of an item, remove the original item as outlined above, and then add the correct size or colour to your basket. If you have already checked out and the order has been placed, you will need to contact our customer services team to amend the order using the contact form. We can change sizes and colours easily providing your order has not yet been despatched.
There are several options available to you. The simplest option is to check the email sent by Gala Tent which notifies you of your order’s progress. The email will contain contact details of the carrier which is transporting your parcel(s). You also have the option of telephoning the carrier for an estimated time of arrival which many customers find useful. If you did not receive the email, or placed your order over the phone and did not leave your email address, then please use the contact form to let our customer services team know and they will locate the tracking information details for you.
Firstly, don’t worry. If you have just placed your order online and received a confirmation email it may be that the order has yet to be transferred from our back office system to the sales team. Please don't resubmit your order as you may end up with duplicate shipments.
If your order was placed at least 24 hours beforehand and you have not received a confirmation email please contact our sales team using the contact form and we will investigate your query immediately
Making the most of the Gala Tent website
Normally all the information about a product is shown on that product’s ''more info' page; this can be found by clicking on the product image or ''more info' button. If you have any additional questions please contact Gala Tent using our contact form
You will find prices on each product’s 'more info' page. Prices are shown both inclusive and exclusive of VAT. There is also an estimated price in US Dollars and Euros. Please note that for accurate US Dollar and Euro prices you will need to contact your card issuer who will inform you of the exchange rate for the day.
It is a Gala Tent policy objective that all products featured on the website should be available from stock. Items that are no longer available are removed from the site completely. In the rare event of an item being temporarily out of stock this will be indicated on the product’s ‘more info’ page: if known the estimated re-stocking date will also be displayed.
If you select an item which is out of stock, an alert message will appear on screen. The Gala Tent system offers you a ‘stock notification’ option. If you select this option, a member of the Gala Tent sales team will contact you as soon as the item becomes available and ask whether you still wish to purchase it.
When new products are added to the Gala Tent website all old and obsolete items are removed. Consequently, if you cannot find a product which you have seen in the past it may be that it has been discontinued. If you require clarification then please contact the sales team on 0871 423 4252.
We have tried to make the website as easy to use as possible. Consequently, some products are listed in more than one category where this is relevant.
The special offer time periods are sometimes unknown so it is best to order when you have the chance to as not to miss out on a good deal.
Yes. Gala Tent sources products and material from suppliers throughout the world. In addition to sales through our showroom, website, direct mail and telephone sales team, Gala Tent supplies products to many other organisations including major high street stores, Sky shopping channels and promotional companies. If you require a product not listed on our website please contact our sourcing team using our contact form and we will endeavour to source the product for you at the best possible price.
Transactions that involve personal information (e.g. credit card numbers) are performed securely using our SSL secure mode.
You can verify when the Gala Tent website is operating in secure mode by checking the URL address at the top of your browser. A standard URL starts http://, whereas in security mode the URL reads https://: the‘s’ signifies ‘secure’ and indicates that the server is encrypting all data being transmitted. Normally you will also see a padlock displayed in the lower right hand corner of your browser. Double clicking the padlock will give you more details of our SSL security certificate.
You need the check your 'Cookies' are turned on. Click here for more information.
You can use your voucher code against your entire basket contents, but the discount will only be calculated on items not currently discounted.
Delivery of your Gala Tent
Gala Tent offer an unrivalled next-day delivery (if ordered before 4pm), delivery is from £7.99 or free if you spend £100 or more.
Yes. All our products are despatched on a next-day service unless you specify otherwise. You can check delivery times on this website. Alternatively, call our sales team on 0871 423 4252.
Yes. We offer a premium Saturday delivery service. Please note that you will need to contact our sales team on 0871 423 4252 for a quote and advice.
Yes we can offer a same day delivery. Please contact the sales team on 0871 423 4252 if you require a same day delivery quote.
Yes we can offer a Sunday delivery. Please contact the sales team on 0871 423 4252 for a Sunday delivery quote. Please note – please provide as much notice as possible should you require a Sunday delivery. The latest you can book a Sunday delivery is 12-00am on the preceding Friday.
Yes we offer international shipping. The quickest and easiest way to receive a quote for an international delivery is to add the product to the shopping basket and then select your delivery destination accordingly: the cost will be displayed in your shopping basket. If you feel the international shipping price is too high, please email our sales team and we will place an individual enquiry on your behalf with all our shipping agents to ensure you receive the best possible quote.
Gala Tent offer an unrivalled next-day delivery (if ordered before 4pm), delivery is free if you spend £100 or more.
It may be possible to nominate a day, but not a time. You can do this whilst ordering online. There is a ‘special delivery instructions’ box which appears when you come to fill out your order details: simply add your desired delivery date. Please note, however, that this service cannot be guaranteed.
The courier will leave a card to say they have attempted to deliver your Gala Tent. The details on the card include the local depot telephone number. You will need to call this number to re-arrange delivery of the order or to collect it yourself. To minimise fraud, first time orders can only be delivered to a card holder’s home address. For subsequent orders, there is the option of specifying an alternative delivery address. In certain circumstances, Gala Tent may be able to divert your parcel in transit to an alternative address. However, this may incur redelivery costs.
To minimise fraud, first time orders can only be delivered to a card holder’s home address. (For subsequent orders, there is the option of specifying an alternative delivery address. In certain circumstances, Gala Tent may be able to divert your parcel in transit to an alternative address. However, this may incur redelivery costs.) However, if you send payment by cheque or bank transfer and it has cleared, then you are free to have the goods shipped to the address of your choice.
Yes you can collect your Gala Tent and accessories from our warehouse. Please click here for a Map
After-sales support for your Gala Tent
All limited warranty claims are now completed online, login to your account where you will find a link.
Our returns policy means that should you change your mind your goods can be returned within 30 days of purchase. We request that goods are returned in an unused condition and in the original packaging. The refund or credit will be minus any outgoing delivery costs, If you wish to return goods please contact our customer service team for further details 0800 9884252. More detailed information on our returns policy can be found in our terms and conditions click here
Unless the goods are defective, damaged, or not as specified on your order acknowledgement, you are responsible for the cost of returning goods to Gala Tent. We recommend that you use recorded delivery, as proof of shipping cannot be accepted as proof of receipt. For full details of the Gala Tent returns policy click here
You can amend your customer details by logging in to your account and editing your personal order information. If you wish to change details of an order you have already placed, email any changes to customer services using the contact form. If you wish to change a delivery address for an item, which is already in transit, this may incur a redirection charge and means that delivery can no longer be guaranteed.
If you have placed your order on the Gala Tent website but not received a confirmation email, or if you have not received your delivery in the estimated time listed on our website, please use the contact form to alert our customer services team and they will locate your order details for you.
Our sales team has received extensive product training and can help you with any sales or technical enquiries you may have. Should you have a question which is not listed, please don’t hesitate to contact Gala Tent. We aim to provide you with answers as quickly as possible. We retain complete control of the design and specification of all Gala Tent and Gala Shade products - there is no middleman to call.
Tel: 0871 423 4252


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