Returns & Refunds Policy
Gala Tent have a 30 Days No Quibble Money Back Guarantee
If you are not entirely happy with your purchase you can return for a full refund to your original payment within 30 days of purchase.
- Your Gala Tent items can be returned within 30 days for a refund in line with our terms and conditions.
- Goods need to be returned unused and in the original packaging.
- If you wish to return your goods, please contact our award winning Customer Service team who will be happy to issue you a returns number.
- You will need to return your goods at your own cost, we suggest using the 'signed for' method to ensure you have proof of delivery.
- Once we have received the product(s) and in appropriate any packaging, the Customer Service team will assess the goods and condition as quickly as possible and will email you to confirm we have received them.
- Refunds are processed once a week and will email you to confirm when this has been done. Please note that it may take 3-5 days for your bank to credit your account if the refund is been processed by card.
- If you would prefer a credit to spend with us or an exchange for other goods we will be happy to do this
In the rare circumstance returned goods are used and/or not fit for resale, we will make them available for collection back to you or we may offer a refund minus 50% of the original payment.
Please note that the Returns & Refunds Policy will differ for bespoke items or items bought on finance, if you have any questions we will be happy to help.
Returns by Post or Courier
Please make sure you contact us within 30 days of your purchase if you wish to return unused items. You have 30 days to return your goods once a returns number has been issued, to be refunded or credited.
We are able to exchange products by post. We do process exchanges if you wish to switch your unused product, Please contact our Customer Service team before you arrange delivery back to the Gala Tent warehouse so we know how to help when we receive your goods.
Products with Alternative Refunds & Refunds
Some of our products have alternative refund policies and returns procedures. The products affected are:
- Printed products
- Bespoke items
- Modular Structures such as the Fusion and the Pagoda and its associated accessories.
You can find the policies and procedures relating to these products in Returning Specific Products.
Refunding Delivery Charges
Provided you have notified us that you wish to return your order under the Consumer Contract Regulations, and the return also meets our terms and conditions, you will be entitled to a refund of the full value of what you paid for your returned items.
We are unable to provide a refund of the delivery costs.
Promotional Discounts & Refunds
If you received discount when paying for your order, you will be refunded what you paid for the return item.
Your Statutory Rights
Our refund policy does not affect your statutory rights in respect of faulty or damaged goods.