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Complaints Procedure

We hope that you are happy with your goods from Gala Tent, however in the rare circumstance that you are not happy please contact us in the first instance and we will endeavor to put things right:

If your goods are in warranty you can login to your online account and start a warranty claim by clicking here

You can contact us by telephone on 0800 9884252 option 2

You can email Customer Services.

We are available on online chat during our opening hours by clicking on the chat icon in the bottom right hand corner of our web pages

If in the unlikely event you are unhappy with the outcome we ask that this is escalated to the customer service manager who can be contacted by the following:

Email – Laura Goodyear. We will aim to respond to your email within 2 working days

Telephone - 0800 9884252 option 2 and ask for the customer service manager – please note our staff will need to take your account details before they can transfer your call

If you are still unhappy with the outcome this can be reviewed under our complaints procedure, we request your complaint to be put into writing:

By email – Customer Complaints.

In writing -
Customer Complaints
Gala Tent Ltd
Unit 10, Farfield Park
South Yorkshire
S63 5DB

Your complaint will be reviewed by a member of our senior management team and we will aim to contact you within 7 days of receiving the details of your complaint

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