See What Our Customers Are Saying About Gala Tent

Hello MelissaThank you for keeping me up to date with the progress of my order. It was refreshing to be contacted with information about the delays rather than having to chase up a never ending series of excuses. I was able to communicate this back to the scout committee for which the purchase was made.

Many thanks excellent. Will be letting others know. Well done.

In May 2011 we ordered a marquee and gazebo with other equipment at a cost of over £1200.00. We are a small diving business and needed the items for the season, to cut a long story short, we lost business to another company because the marquee didn’t turn up until the end of August and still parts of it were in Holland... the gazebo didn’t turn up until September we lost on site business at the harbour, the customer service was non existent we had to do all the emailing, phone calling and finding lost items if we could, they sent replacements eventually, and visa debit got some of our money back, Gala Tents will tell you they gave us our gazebo free of charge. big deal, we would rather have had it on time, so giving it to us FOC only proves they know they are in the wrong as Visa had already decided they were in the wrong. As a result we have lost business and when we told Gala Tents they didn’t care...as for the product it is good just the delivery and customer service leaves a lot to be desired, so be careful if you are ordering from them. It seems if all goes well the customer service is great, once things start going wrong they all hide. Good customer service is how they deal with problems when things go wrong isn’t it?

Response from Gala Tent
Thank you for your review, I would like to emphasise that each and every feedback response we receive is taken very seriously. Gala Tent believe that the customer is key and we aim to provide the best possible service to each and everyone. Unfortunately in this instance Gala Tent were severely let down by the third partie courier service. I would like to take this opportunity to assure you that although the complaint revolves around a third partie who let Gala Tent down, we accept full responsibility and would like to assure you that a full complaint was made due to the unreliable service they displayed in this instance. I am happy however to inform you that after several meetings with the managing directors of this company we have not experienced anything but first class service since. Therefore I hope your unfortunate experience has not deterred you from shopping with Gala Tent Ltd.Although I am aware an agreeable conclusion was reached if you require any further assistance from our dedicated customer service team please do not hesitate to contact Gala Tent

Dear Mary,Thank you very much for all your help on the matter of my tableordered from Gala Tent.I received the table yesterday, thank you so muchfor dealing with it in such a helpful and efficient manner. With theservice you provided I would not hesitate to order from Gala Tent in thefuture. Best wishes to you

Very pleased with service, Gala Tent is good too. Will be using it for a birthday party in 2 weeks & works out cheaper than hiring a marquee.

Hi Melissa, Just a note to say I am very happy with the service you have provided. I hope the delivery is as efficient as you were in dealing with my order!

Hi Mary, We have used Gala Tent for several years now and have always been happy with the excellent products and service we have received. I have and will continue to recommend your company to others. Please continue to be as helpful and obliging as you have been, it is a pleasure doing business with you. Feel free to use these comments on your website. Kind RegardsKaren Slater

Thank you very much for your help regarding my query. You were quick, efficient and thorough.Thank you

Hi Melissa,Thank you very much in resolving my little problem.I have to admit to being very impressed with the speed with which you responded to my request and the products you supplied worked fine!!We are trialling a new format for our events work this year and if it is successful, we will be back to arrange the new tentage to accommodate it!Again, thank you very much.Kind regardsMike RileyProrietorBEMRE Supplies

Hi Mellisa, thank you for taking the time to resolve the problems we had with our new gala tent we have taken delivery of the new canopy and will replace it shortly, once again thankyou for your prompt attension.Regards Gary Lewis.

Hi MelissaThanks for your help in sorting out my order. You were quick and efficient, getting back promptly to my left phone message. Delivery was also very fast.

Dear sir or Madam,It is with great pleasure that I convey my compliments on the excellentproducts and after sales service provided by your company, its a credit toyour organisation and particularly refreshing when service standardsgenerally appear to be waning in the UK.I purchased one of your marquees early last year and, due to unforeseencircumstances, it has been left erected ever since. I followed the erectioninstructions to the 'letter' and I'm delighted to say that, apart from somedamaged panels, it has withstood all the weather has thrown at it (inparticular all the recent gale force winds).....what a great product.In addition, when ordering a similar one of your products for a clientsbirthday party and heaters & spares for my own, I found your sales team tobe most helpful, courteous and professional....very refreshing these days. Iwill be in touch shortly to obtain some panels to replace the damaged ones.In the meantime, I have no objections whatsoever should you wish to use thiscommuniqué in any of your forthcoming marketing campaigns.Once again, great product....great service....many thanks.Best regardsJohn McKillop

Hello Mary,I just thought that I might drop you a quick email to thank you for being so fast and efficient in dealing with my problem.The helpfulness given to me by yourself and Melissa has got me out of a real sticky spot, thank you very much, Peter.

I would like to thank Mary fellow for the fantastic customer service I received from galatent , my enquiry was dealt with quickly and professionally with a successfull outcome , we are pleased to be galatent customers and would recommend the company to anyone.

hi Mary i cannot thank you enough, your service is 1st class the whole team within your company is great, your system for ordering is easy and straight forward the product is fantastic and great value with excellent delivery . id be prod to promote your company which with your permission i will do this year as i use the marquee as my main base for my motorcycle race team at race meeting throught the country . i would also like to promote the product and company on my teams website www.kcwracing.com. if thats ok with you.i don,t want anything in return as im more than impressed with Gala and think other should benifit from your fantastic company and range of products