Gala Tent Ltd – Terms and Conditions of Sale (UK)

Know Your Rights, Shop with Confidence.

Company: Gala Tent Ltd (“Gala Tent”, “we”, “us”, “our”)
Website: galatent.co.uk
Address: Unit 10, Farfield Park, Manvers, Wath-Upon-Dearne, Rotherham, South Yorkshire, S63 5DB

These Terms apply to all sales of goods and services by Gala Tent to you. By placing an order, you agree to these Terms.

If you are a Consumer, nothing in these Terms affects your statutory rights (including under the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013).

1. Definitions

1.1 Business Customer: you buy wholly or mainly for your trade, business, craft or profession.
1.2 Consumer: you buy wholly or mainly for personal use.
1.3 Goods: all products supplied by Gala Tent, including tents, gazebos, marquees, flooring, weights/anchors, covers, furniture and printed/branded items.
1.4 Bespoke/Custom Goods: made, printed, cut, configured or sourced to your specifications (including printed canopies/sidewalls, modular buildings, made-to-order and special-order imports).
1.5 Contract: the legally binding agreement between you and Gala Tent for the supply of Goods.

2. Ordering and Contract Formation

2.1 You may order via our website, phone, or any other channel we make available.

2.2 After ordering, you may receive an automated email acknowledgement. This does not mean your order is accepted.

2.3 A Contract forms only when we do one of the following (whichever happens first):

we send you a dispatch confirmation; or
we dispatch the Goods; or
we otherwise confirm acceptance in writing.

2.4 We may refuse or cancel an order at any time before acceptance (including for stock issues, address verification, suspected fraud, pricing/website errors or system faults). If payment has been taken, we will refund it.

2.5 Accuracy of customer specifications (Bespoke/Custom). If we prepare Goods to your specifications/instructions, you confirm that:

your instructions are accurate and complete;
the Goods will be fit for your intended purpose; and
your instructions/artwork do not infringe third-party rights or laws.
You will indemnify us for losses arising from breach of this clause (see clause 14).

3. Prices and VAT

3.1 Prices are as displayed at time of order and include VAT unless stated otherwise.

3.2 Delivery charges and any surcharges are shown at checkout or notified before acceptance.

3.3 Pricing errors. If we discover a pricing error, we may cancel the order (or contact you to reconfirm). If cancelled, we refund amounts paid.

3.4 Promotions/discount codes are subject to stated conditions and may be excluded from finance purchases (see clause 18).

4. Payment

4.1 Payment is due in full before dispatch unless agreed otherwise in writing (including approved credit terms).

4.2 We may take payment shortly after you place an order. Taking payment does not itself mean the order is accepted (see clause 2.3).

4.3 We may perform anti-fraud checks and request additional verification. We may deliver to the cardholder address for first orders or where fraud risk is identified.

4.4 Deposits. For Bespoke/Custom Goods or specialist manufactured items we may require a minimum 30% deposit. Unless we agree otherwise in writing:

deposits are non-refundable once production has started or we have committed to supplier costs; and
deposits may expire if you do not complete payment within the period stated on your invoice/quote (see clause 6.13).

4.5 30-day accounts. Where we approve a 30-day account, invoices must be paid in full within 30 days of delivery date.

5. Delivery, Risk, Inspection and Surcharges

5.1 Delivery dates are estimates. Time is not of the essence unless we agree otherwise in writing.

5.2 Surcharges. Certain postcode areas may incur a courier surcharge (including IV, KW, AB, PH, DD, PA, KY, FK, KA, ML, EH, DG, TD, HS, ZE & BT). We will notify you of any surcharge before acceptance or dispatch.

5.3 We may deliver in instalments. This does not affect the total price (unless multiple delivery addresses or otherwise agreed).

5.4 Risk passes to you upon delivery (or collection).

5.5 Inspection on delivery. You must inspect the Goods on delivery and:

note visible damage on the courier paperwork (e.g., “DAMAGED”) before signing; and
notify us of damage/shortage/incorrect items within 48 hours (or within any longer period we specify for specific product lines).
For Consumers, this does not reduce your statutory rights, but it helps us resolve courier claims.

5.6 If you request a “safe place” drop or sign a waiver/authority to leave, you accept that this may prevent courier damage/theft claims. Risk passes once delivered to that place.

5.7 Pallet deliveries may be attempted once without charge. Failed deliveries caused by your unavailability, access restrictions or inaccurate information may be recharged.

5.8 You may be asked to assist unloading for unusually large/heavy items. You are responsible for ensuring safe access and an adequate number of persons on site.

6. Cancellation and Returns

This clause has different rules for Consumers and Business Customers.

6A. Consumers – Change of Mind (Consumer Contracts Regulations)

6.1 If you are a Consumer and you buy at a distance (online/phone), you generally have 14 days from the day after delivery to cancel for any reason.

6.2 To cancel, you must inform us clearly (email/online form/writing) and quote your order number.

6.3 You must return Goods within 14 days of telling us you are cancelling.

6.4 You must take reasonable care of Goods. You may be liable for diminished value resulting from handling beyond what is necessary to establish nature/characteristics/functioning.

6.5 We will refund the price paid and (where applicable) standard outbound delivery charges in line with the Regulations. We may withhold refund until we receive the Goods or evidence of return.

6.6 You pay return costs unless we agree otherwise or the Goods are faulty/misdescribed.

6.7 Bespoke/Custom Goods (including printed items made to your spec) are generally exempt from the 14-day change-of-mind cancellation right where made clearly to your specifications.

6B. Consumers – Faulty / Misdescribed Goods (Consumer Rights Act)

6.8 If Goods are faulty or not as described, you have statutory remedies including repair/replacement and, where applicable, short-term right to reject.

6.9 “Sale”, “clearance” or “free” items are not excluded from statutory rights. (They may still be excluded from change-of-mind returns if clearly stated at purchase and lawful.)

6C. Business Customers – Returns

6.10 Business Customers have no automatic right to return for change of mind unless agreed in writing.

6.11 If we authorise a Business Customer return, it must be unused, complete and in resaleable condition. We may charge:

collection/return shipping;
refurbishment/re-boxing costs; and/or
a restocking fee.

6.12 We may refuse unauthorised returns and/or return the Goods to you at your cost.

6D. Return Authorisation Process (All Customers)

6.13 You must obtain a returns authorisation (RMA/returns number) before returning Goods. Unauthorised returns may be refused.

6.14 Unless required by law (Consumers), refunds may be given as the original payment method, store credit, credit note, or other agreed means.

7. Cancellation Charges, Refused Deliveries and Administrative Fees

7.1 Do not refuse delivery without our written agreement. If you refuse delivery or request cancellation after dispatch/loading, we may charge reasonable costs we incur including:

outbound and return shipping;
handling/re-stocking; and
payment processing fees where permitted by law.

7.2 Consumers: We will not impose charges that conflict with your statutory cancellation rights. Any deductions must be lawful (e.g., diminished value due to handling) and supported by evidence.

7.3 Bespoke/Custom Goods: once production has started or supplier costs are committed, you may be liable for the deposit and/or the costs incurred up to cancellation (and in some cases the full contract price).

8. Product Use, Safety and Temporary Structures

8.1 Our Goods (tents, gazebos, marquees and structures) are temporary structures, not permanent buildings.

8.2 You must:

follow assembly/anchoring/weighting instructions and safety guidance;
ensure suitable ground conditions and site safety;
provide competent installers and sufficient people to assemble safely; and
comply with applicable laws and event safety requirements.

8.3 No reliance on general advice. Any advice we provide is general guidance only and does not replace professional site assessment, structural assessment or event safety planning.

The 3 additional “industry-standard” protections you asked to add

8A. Wind/Weather Duty to Suspend Use (Storm Damage Protection)

8A.1 You must not erect or continue to use a structure in unsafe conditions, including high winds, gusting, storms, heavy snow loading, flooding, or where local conditions make anchoring unreliable.

8A.2 You are responsible for monitoring conditions and taking precautionary action, including:

lowering canopies, removing covers, evacuating areas, or dismantling structures when conditions require.

8A.3 We are not liable for loss/damage caused by weather, wind uplift, pooling water, snow loading, or related environmental effects, except to the extent caused by a manufacturing defect and not excluded by law.

8B. Anchoring/Weighting Is Mandatory (Safety + Claims Shield)

8B.1 Adequate anchoring/weighting is mandatory at all times when the structure is erected (even in “calm” conditions).

8B.2 You must use anchors/weights appropriate for the structure size, ground type and conditions. If you use third-party anchors/weights, you do so at your own risk.

8B.3 Failure to adequately anchor/weight may:

render the structure unsafe; and
void warranty/claims to the extent permitted by law.

8C. Site & Crowd Safety / Exclusion Zone (Injury Claim Shield)

8C.1 You are responsible for ensuring safe operation at site, including:

establishing exclusion zones during assembly/disassembly;
preventing unauthorised persons (including children) from accessing moving parts;
supervision in public/crowded areas; and
ensuring any electrical/heating equipment used under or near structures is safe and compliant.

8C.2 We are not liable for injury or property damage caused by unsafe site practices, crowd control failures, misuse, modification, or failure to follow instructions, except where liability cannot be excluded by law.

9. Suitability and Compatibility

9.1 You are responsible for ensuring Goods are suitable for your purpose (including event type, location, expected weather and ground conditions).

9.2 We are not responsible for incompatibility where you use Goods with non-Gala Tent products (including third-party frames, covers, walls, connectors, flooring or heating) unless we have confirmed compatibility in writing.

10. Printed/Branded Goods – Artwork, Proofing and Colour Variation

10.1 You are responsible for the accuracy and legality of all artwork/content you provide.

10.2 You must approve proofs where provided. Once approved, you accept responsibility for spelling, layout, dimensions and placement.

10.3 Colours may vary due to screen settings, materials, inks and production tolerances. Minor variation is not a defect.

10.4 Lead times for bespoke/printed Goods are estimates and can extend in busy periods.

11. Warranty and Guarantees

11.1 Consumer rights. For Consumers, warranties are in addition to statutory rights.

11.2 We may offer a manufacturer’s warranty (e.g., 12 months on certain products) covering manufacturing defects.

11.3 Warranty exclusions typically include:

wear and tear;
accidental damage;
misuse or modification;
improper storage (e.g., storing wet/dirty fabrics);
damage from wind/weather;
failure to anchor/weight;
commercial hire use beyond stated limits.

11.4 We may supply replacement parts rather than replacing entire products.

11.5 Evidence requirements: we may request photos/video and/or return of parts for assessment.

11.6 Hire companies / heavy commercial use. Where Goods are used for hire or repeated commercial deployment, warranty cover may be limited as stated at purchase/quote (and does not affect Consumer rights where applicable).

12. Storage, Care and Maintenance

12.1 Fabric/covers must be clean and fully dry before storage. Poor storage can cause mould/mildew and deterioration.

12.2 You are responsible for routine maintenance and safe ongoing use.

12.3 Improper storage/maintenance may invalidate warranty claims to the extent permitted by law.

13. Title (Ownership) and Risk

13.1 Risk passes on delivery (see clause 5.4).

13.2 Title to Goods remains with Gala Tent until we have received cleared payment in full (including delivery and any other sums due).
13.3 If you do not pay when due, we may require return of Goods and you must permit access to recover them (Business Customers only, where lawful).

14. Intellectual Property and Indemnities

14.1 All website content, designs, images and text are owned by or licensed to Gala Tent and are protected by IP laws.

14.2 You may use website content only to place an order or evaluate products.

14.3 Customer indemnity (Bespoke/Artwork). You indemnify us against claims, losses, costs and liabilities arising from artwork/specifications you supply (including IP infringement or illegality).

15. Limitation of Liability (Major Strengthening)

15.1 Nothing in these Terms limits liability for:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation;
any liability that cannot legally be limited.

15.2 Business Customers: Subject to clause 15.1, our total liability in connection with the Contract (whether in contract, tort, negligence or otherwise) shall not exceed the price paid for the Goods giving rise to the claim.

15.3 Business Customers: We are not liable for:

loss of profits, revenue, business, contracts;
loss of goodwill;
event cancellation costs;
indirect or consequential losses.

15.4 Consumers: We do not exclude liability where unlawful. If we are liable, we are responsible for loss/damage that is a foreseeable result of our breach or negligence.

16. Website Use, Availability and Data

16.1 The website is provided “as is” and may be unavailable due to maintenance or factors beyond our control.

16.2 We are not liable for losses caused by misuse of the website or unauthorised access beyond our reasonable control.

16.3 Privacy and personal data handling are governed by our Privacy Policy.

17. International Orders, Customs and Duties

17.1 Goods ship from the UK. You are responsible for import duties/taxes/customs fees.

17.2 If you do not pay import charges and Goods are returned, refunds (if any) will be processed only after return and may be reduced by costs incurred, subject to consumer law where applicable.

17.3 Customs delays are outside our control.

18. Finance (Duologi)

18.1 Gala Tent may act as a credit intermediary for Duologi credit products.

18.2 Finance is subject to Duologi approval and their separate terms. Gala Tent is not responsible for Duologi’s credit decision or contract administration.

18.3 Where finance terms require returns to be made in full (e.g., entire order), that condition applies subject to the finance agreement and consumer law.

18.4 Promotional codes may be excluded from finance purchases where stated.

19. Complaints and ADR

19.1 If you have a complaint, contact us with your order number and details.

19.2 If we cannot resolve a dispute, you may be able to use an Alternative Dispute Resolution (ADR) provider. (We will provide details on request.)

20. Changes to These Terms

20.1 We may update these Terms from time to time. The Terms applicable to your Contract are the ones in force at the time your order is accepted (clause 2.3).

21. Severability

If any provision is found unenforceable, the remaining provisions remain effective.

22. Governing Law and Jurisdiction

Schedule 1 – Bespoke/Custom Goods and Special-Order Items

1. What counts as “Bespoke/Custom Goods”

For the purposes of these Terms, Bespoke/Custom Goods include any Goods which we (or our suppliers) produce, configure, cut, print, assemble, or procure specifically to your requirements. This includes (without limitation):

1.1 Printed / branded goods

printed canopies, valances, roofs, sidewalls, doors, banners and accessories
any goods involving custom artwork, logos, text, colours or layout selections
any bespoke print proofing/production runs

1.2 Made-to-order / manufactured-on-demand structures

modular marquees/buildings (including “modular fusion” and similar ranges)
made-to-order Gala Shade(s), Pagoda(s), yurts, domes, stretch tents
any structure built or configured to order (including non-standard sizes/specs)

1.3 Imported, special procurement, or third-party factory orders

any goods ordered in from a third-party factory, distributor or overseas supplier specifically for you
any goods requiring international procurement, container shipping, or supplier lead-time commitment
examples can include flooring systems (e.g., Swisstrax or similar), modular components, specialist frameworks, and custom kit bundles created for a customer request

1.4 Customer-selected configurations that remove stock from sale
Where you reserve goods by deposit or part-payment and the goods are:

allocated, ring-fenced, or otherwise removed from free stock; and/or
held for you pending balance payment;
those goods may be treated as Bespoke/Custom where we have incurred costs, committed to suppliers, or altered our inventory position to fulfil your order.

Note (Consumer law): If an item is a standard off-the-shelf stock product with no personalisation and no made-to-order procurement, it is not “bespoke” merely because you paid a deposit.

2. Deposit and cancellation position for Bespoke/Custom Goods

2.1 Deposits
We may require a minimum 30% deposit (or such other amount as stated on the invoice/quote) for Bespoke/Custom Goods.

2.2 When deposits become non-refundable
Unless we agree otherwise in writing, deposits become non-refundable when any of the following occurs:

production begins (including printing, cutting, sewing, fabrication or assembly);
we place an order with a third-party supplier specifically for you;
we commit non-recoverable labour, materials, shipping, or import costs; or
we allocate and remove goods from sale for you (where we incur costs or commercial commitment).

2.3 Customer cancellation after commitment
If you cancel after clause 2.2 applies:

your deposit will be retained; and
you may also be liable for additional costs incurred up to cancellation (and in some cases the full Contract price), to the extent lawful, particularly for Business Customers.

2.4 Change-of-mind returns (Consumers)
If you are a Consumer, the statutory 14-day cancellation right does not apply to Goods that are:

made to your specifications; or
clearly personalised (e.g., printed/branded items),
as permitted by the Consumer Contracts Regulations 2013.

3. Stock holding / archiving (operational rule, cleaned up)

3.1 Holding period
Where we accept a deposit to reserve goods, we may hold the allocated goods for up to 90 days (or such other period as stated on your invoice).

3.2 Return to free stock
If the balance is not paid within the holding period, we may (at our discretion):

return the goods to free stock for sale; and
keep the invoice open as an archive record.

3.3 Re-order treatment
If you later complete payment after goods have returned to free stock:

your request will be treated as a new order, subject to availability and current lead-times/pricing, unless we agree otherwise in writing.

4. Proofing and artwork approvals (for printed/custom branded)

4.1 Approval
Where proofs are provided, you must check and approve all proofs (including spelling, layout, dimensions and positioning).

4.2 Responsibility
Once approved, you accept responsibility for the approved proof. Any rework requested after approval may be chargeable and may affect lead times.

5. Examples list (non-exhaustive operational guidance)

Bespoke/Custom Goods may include (non-exhaustive):

frameworks, covers and accessories produced or sourced to order
flooring of any kind ordered-in specifically for you
weights and anchors sourced, bundled or specified to order
furniture ordered-in for your project
modular marquee/building components
yurts, domes, stretch tents
printing and branding services and printed components

These Terms and disputes are governed by the laws of England and Wales.
The courts of England and Wales have exclusive jurisdiction (subject to mandatory Consumer protections).