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Beverly Jeffrey
4/5
2018-03-13
The marquee was easily erected with good instructions via you tube video. The grounds bars need some sort of locking mechanism to keep them in place as they kept popping out. There is a chance that this may have been due installation as we could not find any video instructions via you tube. Overall very good quality / value for money and excellent customer service.
Response from Gala Tent UK
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Helen Foster
5/5
2018-03-13
Excellent product, delivery first class would order again.
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Jamiu Olamitoye
4/5
2018-03-13
Quality products but poor customer service!
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Alan Parkin-Coates
5/5
2018-02-25
This is the second time I have purchased this product & I am impressed with its durability, ( first purchase good as new), appearance and of course price. I collected in person. Excellent product and great service.
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Joe Hickey
4/5
2018-02-21
Marquee is sturdy, was up for 3 weeks during quite strong winds and stood firm, would be useful to have ground bars for the two porch sides, they were getting blown about a bit.Found a good solution to tying down on a patio - dustbins full of water did the trick nicely.
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Alan Parkin-Coates
5/5
2018-02-10
Excellent product. This is the second piece of outdoor flooring I have bought and they are well worth the money.
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Affy Hussain
5/5
2018-02-06
Good service
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Jenny Leahy
5/5
2018-02-05
Next day deliver to my stall,a very secure way for payment, It was a repeat order and you new exactly what my requirements were.good service !
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Laura Ivanova
5/5
2018-02-05
Excellent service, quick delivery.Perfect
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Ray Kuschel
5/5
2018-02-05
Fantastic help excellent service and best delivery ever
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Jim Lepley
5/5
2018-02-05
The original delivery was missing one part. The order was completed in under 48 hours with the missing part delivered within 16 hours.The old (over 12 years) marquee has withstood the whole of the winter with only minor wind damage to bungees and corner brackets -just a fantastic product backed up with superb service. Thank-you
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Steve Hayes
3/5
2018-02-02
Replacement parts were ordered for my Gala tent which was savaged in a storm. Staff on the phone could not have been more sympathetic or helpful. The order was confirmed within the hour by both phone and email. Sadly, the delivery did not arrive according to plan and I received no indication of a delay. The event that was arranged to take place in the tent had to be cancelled at short notice which was regrettable. One part was out of stock which is understandable but the lack of communication of that fact caused major upset this end.I remain pleased with the product and with the friendliness of staff on the phone. I appreciate that the slip up in communication was probably because the order being completed and processed and then delivered involves different departments but I am disappointed with the outcome. The staff who attempted to resolve the situation were apologetic and as helpful as they could have been. The glitch in communication needs addressing to avoid further disappointments. I would rather not give a star rating because I don''t want to fault the staff contact or product I received.
Response from Gala Tent UK
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peter maasz
3/5
2018-02-01
the item I ordered was the missing part from a previous order which was out of stock at the time. I was promised a call when it came back into stock. A call I never received. I ended up calling to check and found out it was back in stock and the item then arrive very quickly.
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Jennifer Parkin
4/5
2018-02-01
We've actually had some issues with our order... BUT so far the company have been super helpful and are resolving our issues very quickly. I have bought from the company in the past and have been very satisfied with the products and customer service.
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john byrne
5/5
2018-02-01
very good service given on a short dead line thank you
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