Terms and Conditions
Shopping on GalaTent.co.uk
1.1 You can order items displayed on this website by (a) Telephoning us on one of the numbers listed on the products page, (b) Faxing or Posting the completed Gala Tent order form from our shopping basket (c) using the online shopping facility.
1.2 Once an order is placed using the online shopping facility you will receive an email confirmation automatically (please do not respond to this, if any details are incorrect then use our customer care form). The fact that you have received an email notification does not mean that we will be able to fulfil your order.
1.3 If for any reason we are not able to fulfil your order we will contact you at the earliest possible opportunity to advise you of this. At this point you have the right to change or cancel your order. Any payments paid or due will be adjusted as the circumstances dictate.
1.4 Larger items that are specialist manufactured on demand are subject to a minimum of 30% non-refundable deposit and may require an increased delivery lead-time of (8 to 12 weeks or more). (See rule 6.14)
1.5 If we prepare the goods in accordance with your specifications or instructions you must ensure that:
1.5.1 the specifications or instructions are accurate;
1.5.2 goods prepared in accordance with those specifications or instructions will be fit for purpose for which you intend to use them; and
1.5.3 your specifications or instructions will not result in the infringement of any intellectual property rights of a third party, or in the breach of any applicable law or regulation.
Prices on GalaTent.co.uk
2.1 Our current prices are as displayed on the website. We will endeavour to ensure that the prices shown on this website are correct. If for any reason the price(s) of any item(s) are incorrect at the time you place an order with us, we will contact you at the earliest possible opportunity to advise you of this. At this point you have the right to change or cancel your order. Any payments paid or due will be adjusted as the circumstances dictate.
2.2 All delivery charges are included in the total amount payable which you will have the opportunity to check before confirming your order.
2.3 There will be a minimum of £7.99 delivery charge unless you spend £100 or more in your purchase. (see rule 4.1 for exceptions).
2.4 International delivery charges can be accessed through our online shopping cart by selecting the chosen country before checking out.
2.5 All prices are inclusive of VAT charged at the current rate.
Payments on Gala Tent Ltd
3.1 You can pay for your goods by Visa, MasterCard or by Switch, Solo or Delta and Visa Electron debit cards. You can also pay for your goods by Cheque or Postal Order. We currently charge Credit/Debit card accounts within one working day from date of order. All Credit/Debit card transactions conducted over the Internet are secure and encrypted to minimise the risk of third party attack and misuse of the details therein.
3.2 When placing your order online or over the phone we will check with you the size, colour and quantity before taking payment. Once the payment has been taken your order will be completed, a completed order is part of a legally binding contract and cannot be cancelled by the customer without charge (however we can make a reasonable amendment to a non bespoke order before dispatch without charge).
Delivery of Goods
4.1 Areas with postcodes starting with IV, KW, AB, PH, DD, PA, KY, FK, KA, ML, EH, DG, TD, HS, ZE & BT may attract a surcharge from our couriers. Should your order require a surcharge we will contact our couriers for the best price and will hold your order until we confirm a price.
4.2 Although you may enter a delivery address that differs from the cardholders address, for anti-fraud reasons we reserve the right to deliver to the cardholders address on your first order, We will notify you of this change and may require further identification to proceed with your order.
4.3 We will endeavour to deliver your goods as soon as possible and will try to meet your delivery instructions. We will make every effort to deliver your goods within the time stated on our website but we will not be liable or offer any compensation for any loss caused to you by late delivery.
4.4 If you refuse a delivery without prior consent from Gala Tent Ltd or wish to cancel your order after despatch, then you have broken your legally binding contractual agreement to accept delivery of the goods you have purchased. You will be liable for the delivery and return of delivery costs along with a the banking 3.5% transaction and refund fee plus a £10 administration fee.
4.5 Premium deliveries, i.e. AM and Saturday services, carry a surcharge. A third party company handles our deliveries and we cannot offer a 100% guarantee that deliveries will arrive on time(Please Note that the couriers will allow 15 minutes past the hour to complete the delivery). We will however refund the surcharge should it fail to reach you by the agreed time. You will still be expected to accept the late delivery, as this is not a guaranteed service. (rule 4.4 would apply if you refuse delivery)
4.6 If you do not receive your goods within the stated delivery period please contact us by email and we will contact our couriers on your behalf, alternatively we will give you your consignment number for you to use our online tracking system to monitor your delivery.
4.7 It is your responsibility to check the condition of the goods upon delivery before signing for them. If the goods appear damaged please state this on the delivery documentation “goods arrived damaged” this will help us to make claims on your behalf from the couriers should the item prove to be beyond repair. If you sign for a 'clean bill of delivery' or 'unchecked', any insurance claims against the courier for damage in transit will be void.
4.8 Items you order from Gala Tent Ltd may sometimes be sent in more than one delivery, even if you've requested that you receive them all together. For example, you may receive multiple deliveries if your order contains an oversized item that needs to be dispatched separately or at a later date. Regardless of the number of deliveries you receive, you will only be charged the amount that was originally quoted to you at the time you placed your order. (unless there are multiple delivery addresses or has been agreed otherwise)
4.9 If for any reason there will be no one home to accept your delivery you can leave a signed note, which the couriers need to take as proof of delivery, instructing them to leave your goods in a 'safe' place. By doing so you are accepting a 'clean bill of delivery' as Gala Tent Ltd will be unable to make a claim on your behalf if the parcel is stolen or has been damaged in transit.
4.10 Due to the size of certain items, on rare occasions it may be necessary to assist the delivery driver to unload your goods.
4.11 Pallet deliveries will be attempted once only free of charge. If the delivery fails for any reason it will be the customers responsibility to cover the costs.
4.12 Once goods have been delivered we ask you to check the boxes and contents to ensure that you have received everything. We also ask you to check that you have received the correct items. If you need a checklist please contact customer services and we will be happy to assist. Any shortages or incorrect items need to be reported within 14 days of receipt of the delivery, we may be unable to help with reports after this time.
5.1 All goods are shipped from the United Kingdom, where Gala Tent Ltd is based. If your delivery address is outside the United Kingdom, you may be subject to import duties and taxes, which are charged when the shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; Gala Tent Ltd advises each customer to contact their local customs office for further information. Please note that cross-border shipments are often subject to inspection by customs authorities.
5.2 IMPORTANT NOTE: You may also be responsible for payment of import duties to your local authority. Please note that for many countries, we are required to declare the total value of goods shipped, even when that order is a gift.
5.3 These charges are often collected by your Postal Service and may be described by them as "Postal Charges". If you decide not to pay these charges, then your order will be returned to Gala Tent Ltd in due course. Our returns policy dictates that we can only refund you when we receive the goods. (rule 4.4 would apply)
5.4 Unfortunately, the actions of individual customs authorities are out of our control, the purchaser is responsible and we accept no liability for their actions.
Return of Goods
6.1 We believe that you will be delighted with your goods, however, in the event of you feeling that it is necessary to return the goods we will keep the process as simple and professional as possible.
6.2 Please note: Purchases made using our Credit Facilities are subject to the separate agreement, which accompanied your application form (copies available from Customer Services)
6.3 You can return your goods in their original condition to Gala Tent Ltd, Unit 10, Farfield Park, Manvers, Wath-Upon-Dearne, Rotherham, South Yorkshire, S63 5DB within 30 days of receipt of goods. You will be responsible for the goods until they reach us, so it is our recommendation that you use a secure delivery method, which requires a signature on delivery. Please note that if you fail to take reasonable care of the goods Gala Tent Ltd reserves the right to refuse return. Before you send any items back you need to contact customer services and arrange a returns number. Any goods returned to us without a returns number will be refused.
6.4 Our 30 day returns policy means that if for any reason you are unhappy with your purchase, you can return goods in original condition within 30 days of the date you received goods, unused and in original packaging with contents in the condition they were delivered. We will issue a refund for the price you paid for the goods only excluding packaging and handling, delivery costs incurred by the company and a 3% transaction fee, within 30 days of the goods arriving with us.
6.5 Please note: If you have purchased a Gala Tent or Shade, these are commercial specialist-manufactured items and we will repair or replace any item, which is proven faulty under your limited warranty.
6.6 Note: in the event of Gala Tent Ltd sending you a replacement for a faulty or defective item, you may be required to return the original item or provide evidence of the said fault. This must be reported within 7 days of receipt of delivery.
6.7 To find out if replacement items are on the way, please check your online account.
6.8 The provisions in this rule relate only to goods:
Goods once used, cannot be returned without a valid reason. We reserve the right to repair or replace any goods proven faulty. If you return your goods unauthorised then we reserve the right to refuse or refund your account less a minimum charge of 50% subject to a commercial decision being made upon inspection of returned goods. However we reserve the right to refuse any refund if our contractual terms are broken.
6.9 If goods are returned unused but without the original box we reserve the right to refund/credit you minus a re-boxing fee of up to £25 per item. We will contact you if this is applicable.
6.10 We reserve the right to grant refund by way of a credit note or Internet points (unless faulty) to the value of the refund in rule 6.8
6.11 In the event of a warranty claim you may be required to upload photographic evidence to your online account.
6.12 Please Note: If your time has expired to return your goods or register your limited warranty within the terms and conditions set, then your right for customer service will also have expired.
6.13 Items, which are advertised, as 'Free of charge', 'On Sale' or "Clearance" cannot be returned for refund or exchanged, however we may be able to offer an upgrade service.
6.14 If you place an order then later have a change of heart and wish to cancel, and your order has been processed but not despatched, then cancelled orders will be subject to a banking 3.5% Transaction and refund Fee plus a £10 administration fee. (see rule 4.4 if goods have been despatched)
6.15 If at any point the customer wishes to cancel a bespoke order (i.e. Printing Services, Modular Fusion Gala Tent(s), Gala Shade(s), Pagoda(s) or any other specialist manufactured goods), then the 30% deposit will be non refundable. If payment has been made in full then you will only be entitled to a 70% refund, as transaction fees systems work will have already been carried out on your behalf. However we reserve the right to refuse your request for refund when full payments have been made when manufacturing bespoke work upon your instructions. If other payment terms have been agreed then you would still be liable to pay for the goods you have ordered in full if you decide to cancel and any stage of production, or a minimum of 30% of the cost of the total order would be mandatory (see rule 1.4)
6.15.1 If you have placed an order for a stock item we can provide a storage holding pen for up to 30 days, you must accept delivery after this time has expired, as storage is a very costly process. If we have stored your order for over 30 days and you them decide to cancel the order then we will refund your account less 30% of the total order. If you would like us to store your item(s) further then we can offer a quotation for this service depending on the size of your order.
6.16 If you are a hire company you are limited to a 30 day warranty before use with any purchase due to the third party nature of your business. We advise you take commercial insurance for any maintenance/damages. (click here for insurance details)http://www.galatent.co.uk/marquee_marketing.asp
7.1 In the first instance register your limited warranty online within 30 days of delivery, all warranty claims are dealt with quickly and pro actively through a secure online system.
7.2 Your query will be dealt with promptly unless unforeseen circumstances occur, please allow up to 7 working days for the customer services team to resolve your query or claim.
7.3 If for any reason a decision cannot be made within 7 working days, we will investigate your query thoroughly and keep you updated as to its progress.
7.4 If we find that your claim is not valid you will be contacted stating the reasons for our findings, details will be posted in your online account.
7.5 If you are still unsatisfied with the outcome at this stage you have the right to take your case to a suitable arbitration service.
7.6 By law, you have the right to withdraw from your purchase of an item within seven working days of the day after the date goods are delivered to you. This applies to all of our products except goods which are subject to being a specialist manufacture items (see rule 1.4 and rule 6.14), erected marquees and used goods
7.7 Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error.
7.8 You should be aware that once we begin the delivery process you will not be able to cancel the legal and binding contract. (see rule 4.4)
7.9 All of our products are covered by a 12 months manufacturers guarantee against manufacturing defects. This does not include damage caused by incorrect storage, erection, use or weather damage.
7.10 We reserve the right to send a replacement part of a product rather than exchange the whole item if this part is proven faulty. Our products are designed to be able to swap parts easily to enable customers to keep them going for years.
Our responsibility to you
8.1 We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control.
8.2 We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.
8.4 We make no promise that our website will be uninterrupted or entirely error free. Because of the nature of the Internet, the shopping online service is provided on an "as is" and "as available" basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.
8.5 We make every possible effort to illustrate size and dimensions in our product descriptions. All sizes are based on assembled and pre-assembled measurements, and therefore approximate and may vary slightly. Product descriptions and images are for sole identity of the products.
8.6 When printing and branding we endeavour to re-produce from your images as close as possible however, colours and sizes can vary and the quality of the print is produced within the quality of the images provided by you. We cannot guarantee delivery time on bespoke jobs, 28 days is a standard guideline but may take longer in busy periods and we cannot compensate for losses caused by late delivery.
9.1 All rights in the designs, images, descriptions, text, patents and information listed on our website are owned by Gala Tent Ltd. Copyright, trademarks and other intellectual property rights protect them.
9.2 You may view, copy and print portions of our website for the sole purpose of placing an order with us. The materials on our website may not be used for any other purpose.
9.3 We do not offer any copying rights whatsoever of our intellectual property, which may cause loss or financial damage to Gala Tent Ltd.
9.4 By placing an order with Gala Tent Ltd you also agree to our Confidentially Agreement
Links to other websites
10.1 Our website contains links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites
10.2 We may change or withdraw any part of our website, or may refuse you access to the website at any time if we consider it necessary.
10.3 The laws of the United Kingdom govern these rules and terms and only the courts of the United Kingdom will decide any disputes.
Finance from Gala Tent
11.1 Gala Tent Ltd acts as a credit intermediary and only offers credit products for Duologi
11.2 Consumer finance on Galatent.com is organised and administered jointly by Gala Tent Ltd, Unit 10 Farfield Park, Manvers, Rotherham, S63 5DB and Duologi. Finance on the Gala Tent website is only applicable to purchases made on www.galatent.co.uk.
11.3 The Gala Tent finance option is applicable on any Gala Tent order over £350 including VAT.
11.4 Consumer finance on Gala Tent is not valid with the purchase of used, refurbished or demonstration equipment.
11.5 All offers of finance are subject to acceptance by Duologi. Gala Tent Ltd accepts no liability in relation to the credit analysis and resulting contractual obligations. Please direct all enquires to https://www.duologi.com/.
11.6 Please keep a copy of the Duologi Terms and Conditions as well as your invoice for your records. We advise applicants to keep the documents relating to the financing application.
11.7 Discount and promotional codes cannot be used in conjunction with Credit related purchases. We apologise for any inconvenience that this may cause.
11.8 Please note when considering returning items bought with Credit, the order must be returned in full and unused to Gala Tent Ltd. This means that if, for example, you have purchased 3 items through Credit but would like to return 1 of those items it will not be possible to do this, all 3 items must be returned back to us in full.
11.9 You have 14 days from the receipt of your order to change your mind about the purchase. If you wish to keep the goods but cancel the finance agreement, all you have to do is contact Gala Tent and pay for the order via alternative means (i.e. a credit card). Gala Tent will then cancel your credit agreement and Duologi will return your deposit. If you don't wish to keep the goods you must return your order unused to Gala Tent Ltd in the same condition that you received it, when the order has been returned and received Gala Tent Ltd will cancel the agreement and Duologi will return your deposit.
11.10 If you have ordered a bespoke item, such as a printed canopy or a modular marquee and you wish to cancel your order and return the goods, you will be subject to term 6.14.
11.11 If any provision of these Terms shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
11.12 Gala Tent Ltd reserves the right to change these Terms and Conditions at any time.
11.13 Please also read our disclaimer policy here