See What Our Customers Are Saying About Gala Tent

I would like to thank you and your company for your professionalism when dealing with my order. I was very impressed with how easy the whole experience was and how fast the delivery was. I think you have some more orders coming your way as everyone who seen ours was very impressed with the quality and value.

Thank you for your email regarding my recent purchase of a Gala Tent. Unfortunately when I erected the tent, I found that certain of the winged nuts supplied were faulty and rotated on their on the bolt meaning that they could not be tightened to secure the frame. I also found that some of the window panels had zips on the incorrect side so I was unable to zip some the side panels together.I called Gala Tents and advised them of the problems and they were very responsive to the problems and dispatched more wing nuts and side panels to me as soon as they were made aware of my problems.I am most impressed with the overall quality of the product and they speedy and helpful response I received from Gala Tent’s customer service department when they were informed of the problems. The marquee I bought was greatly admired by all the people attending the function I gave and they were impressed that 2 of us had managed to erect the tent.

really happy with the service i received, thank you I must say that I have been very impressed with your quick turn-around of my order and your customer service is excellent. RegardsPeter.

I received the replacement panels and wanted to thank you for your prompt and professional customer service. Can I ask you to thank your sales team as they were very helpful.

We would like to take time to let you know even though a mistake was made on delivery Gala tents sorted it out without any drama this allowed all at Little Oaks Sun Club to have a successful pig roast for a 100 people in a 12m x 4m + 8m x 4m so thanks again for a first class service.

Thanks for your speedy respones and solutions to our little problem.

I've had the Gala Shade for over 2 years now and use it every week for a trade stand at horse shows. I have not seen any other tent which equals ours, and we do ALOT of shows. I often chuckle watching others put up 'lesser' tents when the Gala Shade just Pops up. It's also very sturdy - I use the large pegs and ratchet tie downs which keep it stable even in windy conditions (which I get alot of in the middle of a field) when other tents bend and break - which I also see quite alot. 2 years after purchase I'm still incridibly happy with it and it's wearing much better than I expected given how much abuse we give it. When we eventually break it (hopefully a few years yet as its showing NO signs of giving up) I will have no quarms purchasing the exact same tent. Well done Gala Tent - this is a fantastic product.

Fantastic. Excellent customer service I'm impressed.

We have been consistently pleased with Gala tent products, both the design and the manufacture. It was a disappointment when the side panels didn't come up to standard. However, you and the team have responded quickly and generously with our complaint - on the phone, and subsequent emails; and we are in no doubt that your customer services are one of the best we have dealt with. I have no hesitation in recommending Gala tent to others, but at this point don't know of anyone that is in the marquee/gazebo market.

Hello Davina and team Delivery arrived today thank you for the prompt turn around and resolution of the problem.I will certainly sing uou praises (well not sing as that would scare anybody off)Will have to put the tent up just to see how it looks in cream and white , should be good 😜G.Renouf RPT

Many many thanks for your highly commended service.

I would just like to say how pleased I am with my new Pro-50 gazebo and the service you have providedThe quality of the product is excellent and I can not fault your customer service which is excellent and very efficient.When I had a problem with the zip breaking on the bag you arrange for a replacement that arrived the following day, you can not ask for better than that.I would not hesitate to recommend Gala Tents to anyone that was looking for a similar product.

Your wonderful – my 14 year old is very relieved as its for her party (followed by a range of other events when we will re-use it) Thanks for the very prompt and efficient service Many Thanks

Many thanks for your excellent customer care.

Excellent service. You reacted to a panic situation when our tentage was destroyed just days before the wedding and you could not have reacted quicker. Thanks