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1/5


I purchased second time from you. For second time you sent the wrong item.. quiet dissapointing paying so much money and someone sitting over there sending a wrong product consistently
Response from Gala Tent UK
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1/5


My Event tent structure and roof arrived quickly and are of outstanding quality. Unfortunately 3 months later i am still awaiting the delivery of the side panels. I have emailed with no reply and phoned on 3 occasions but still have no delivery date. Poor customer service. Excellent product so far!
Response from Gala Tent UK
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1 people found this helpful.
Customer bought:
Set of 2 Ratchet Tie Down Storm Straps + Pegs
Set of 2 Ratchet Tie Down Storm Straps + Pegs
3m x 4.5m Gala Shade - Pro 40 Gazebo Storage Bag
3m x 4.5m Gala Shade - Pro 40 Gazebo Storage Bag
Gala Shade Pro 40/50 Gazebo - Tie Down Kit
Gala Shade Pro 40/50 Gazebo - Tie Down Kit
3m x 4.5m Gala Shade Pro 40 Gazebo (Taupe)
3m x 4.5m Gala Shade Pro 40 Gazebo (Taupe)


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1/5


One gazebo is fine another is not, on the print side is a stitching error and the poles broke in first use as they are so stiff then only received 10% discount for new ones.
Response from Gala Tent UK
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Customer bought:
Gala Shade Compact - Outer Truss (73cm)
Gala Shade Compact - Outer Truss (73cm)
Gala Shade Compact - Inner Truss (75cm)
Gala Shade Compact - Inner Truss (75cm)


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1/5


One of the marquees I recurved was missing the canopy and the front! Still awaiting a replacement l, apparently I have to send a photo of the box it came in? What that proves is beyond me!
Response from Gala Tent UK
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Customer bought:
3m x 3m Gala Tent Marquee Original (PE)
3m x 3m Gala Tent Marquee Original (PE)


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1/5


The product as always has been brilliant but the customer service on this occasion has been very poor. We ended up having to drive to Doncaster to collect our tent as they failed to deliver within the agreed time to us. I have since tried to make a complaint however get no reply to my emails. An unhappy return customer.
Response from Gala Tent UK
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Customer bought:
Printing Service
Printing Service
3m x 3m Gala Shade Pro Gazebo (Black Sidewalls)
3m x 3m Gala Shade Pro Gazebo (Black Sidewalls)
3m x 3m Gala Shade Pro-MX Gazebo (Black)
3m x 3m Gala Shade Pro-MX Gazebo (Black)
3m x 3m Gazebo Printed Banner Wrap - Full Set (PVC)
3m x 3m Gazebo Printed Banner Wrap - Full Set (PVC)


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1/5


From design to Order everything was great no issues and all questions answered. On day of delivery everything went down hill. We only received 2 of 3 parts of our gazebo which was ordered for an event the next day. I called to find out what was happening to find out couldn’t get other part delivered on time and was told will get a call by 5pm Friday with an update and will receive a goodwill gesture. It’s now Monday and I have had to phone and get update which is not great customer service and the goodwill well not very goodwill.
Response from Gala Tent UK
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0 people found this helpful.
Customer bought:
Printing Service
Printing Service
3m x 4.5m Gala Shade Pro Gazebo (Blue Sidewalls)
3m x 4.5m Gala Shade Pro Gazebo (Blue Sidewalls)
3m x 4.5m Gala Shade Pro-40 Gazebo (Blue)
3m x 4.5m Gala Shade Pro-40 Gazebo (Blue)
75 x 100cm logo
75 x 100cm logo


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1/5


HI WE BOUGHT A GALA TENT STORAGE COVER AND GREAT THAT IT WAS THICKER BUT IT DIDNT HAVE A BASE TO IT SO FIND THAT JUST KEEPS FALLING OUT
Response from Gala Tent UK
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Customer bought:
3m x 3m Gala Shade Pro Gazebo Canopy (Blue)
3m x 3m Gala Shade Pro Gazebo Canopy (Blue)


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1/5


Received the globe lights, one bulb not working other bulbs different types, some gave white light others gave yellow type light,
Response from Gala Tent UK
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Customer bought:
Set of 4 - LED Garden Marquee Globe Light Set
Set of 4 - LED Garden Marquee Globe Light Set


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1/5


I ordered a complete canopy, you sent me just the cover and you said if I am to return it I have to pay for the returns. I am very upset with the situation has it was not resolved. I have the canopy without the poles.
Response from Gala Tent UK
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0 people found this helpful.
Customer bought:
Padded Folding Retro Chair (Black)
Padded Folding Retro Chair (Black)
2m Gala Tent Marquee Window Sidewall (PE) - Pair
2m Gala Tent Marquee Window Sidewall (PE) - Pair


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1/5


I wanted a 12m x 4m tent and was told that you no longer provided these but you could supply 2 6m x 4m with a gutter kit. when i received the tent there was no gutter kit and you had none in stock
Response from Gala Tent UK
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Customer bought:
4m x 12m Gala Tent Marquee Original (PE)
4m x 12m Gala Tent Marquee Original (PE)


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1/5


Took them such a long time to deliver. Never gave a set date very bad service. Kept delaying it
Response from Gala Tent UK
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Customer bought:
Gala Tent Marquee - 8ft x 1ft Pole Bag - (PE)
Gala Tent Marquee - 8ft x 1ft Pole Bag - (PE)


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1/5


Good service from gala but the courier has let them down. This is the second time this has happened !
Response from Gala Tent UK
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0 people found this helpful.
Customer bought:
10cm x 10cm Gala Shade Gazebo Repair Patch & Glue (Pink)
10cm x 10cm Gala Shade Gazebo Repair Patch & Glue (Pink)


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1/5


Having ordered and paid for a replacement 4x4m canopy cover, which had ripped after only 13months, one month outside of the warranty period, I was subsequently told the item had been discontinued leaving my business with out a Gazebo at all for an event. Very frustrating and dissapointing.
Response from Gala Tent UK
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0 people found this helpful.
Customer bought:
4m x 4m Gala Shade Pro Gazebo Canopy (Grey)
4m x 4m Gala Shade Pro Gazebo Canopy (Grey)


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1/5


Not happy this time around as I''ve ordered and purchased but same day contact me and refused my order even though I paid.
Response from Gala Tent UK
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0 people found this helpful.
Customer bought:
Customer Returns
Customer Returns
Gala Tent Marquee Infill Sidewall (Poly) - Pair
Gala Tent Marquee Infill Sidewall (Poly) - Pair
4m Gala Tent Marquee End Walls (Poly) 2012 - Pair - Clearance
4m Gala Tent Marquee End Walls (Poly) 2012 - Pair - Clearance
4m x 10m Gala Tent Portable Car Port - Original (PE)
4m x 10m Gala Tent Portable Car Port - Original (PE)


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1/5


it wasn't the right product needed but didn't realise we would have to pay £20 postage to send it back as they don't have a returns.
Response from Gala Tent UK
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0 people found this helpful.
Customer bought:
3m x 3m Gala Shade Pro Gazebo (Black Sidewalls)
3m x 3m Gala Shade Pro Gazebo (Black Sidewalls)


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