What ISO 9001:2015 Certification Means for Gala Tent Customers
Gala Tent holds ISO 9001:2015 certification for the manufacture, storage and distribution of marquees, gazebos and event equipment. Learn what that means for you.
- 2025
ISO 9001:2015 secured, with a clean audit and no non-conformities.
- July 2026
ISO 14001 and ISO 45001 added. Read the 2026 update.
This is where our accreditation story started. In July 2026 we added ISO 14001 and ISO 45001 to our ISO 9001 certification. Read Gala Tent Is Now Accredited to ISO 9001, ISO 14001 and ISO 45001 for the latest.
ISO 9001:2015 Certification: What It Means for Gala Tent Customers
Gala Tent is certified to ISO 9001:2015, the international standard for quality management systems. Our certificate number is 14142792, and it covers the manufacture, storage and distribution of marquees, gazebos and associated event equipment. In practical terms, the way we design, supply and support your order is governed by documented systems that are independently audited and reviewed.
This page explains what ISO 9001:2015 is, what our certification covers, and the difference it makes when you buy from us.
Quick Facts
- Standard held: ISO 9001:2015 (quality management systems)
- Certificate number: 14142792
- Certified scope: manufacture, storage and distribution of marquees, gazebos and associated event equipment
- 2025 audit outcome: clean audit recorded with no non-conformities
- Headquarters: Rotherham, South Yorkshire
What is ISO 9001:2015?
ISO 9001:2015 is the internationally recognised benchmark for quality management systems. It confirms that a business has the structures and processes in place to consistently meet customer and regulatory requirements, and to keep improving them.
ISO published the next edition, ISO 9001:2026, on 16 September 2026. Certified organisations have a three-year transition period, running to around September 2029, and existing ISO 9001:2015 certifications remain valid throughout. The changes are largely structural, and the official position is set out on the ISO website. Gala Tent's continuous-improvement framework is built to adopt the updated standard within the official transition window.
The standard is built on a set of core principles:
- A strong customer focus
- Clear leadership and accountability
- A defined process approach
- Risk-based thinking
- Decisions based on evidence
- A commitment to continual improvement
What our certification covers
Gala Tent was audited across a range of criteria, including customer satisfaction, supplier management, internal training, document control and risk-based thinking. The 2025 audit recorded a clean result with no non-conformities.
The certified scope covers our core operations: the manufacture, storage and distribution of marquees, gazebos and associated event equipment. Across every department, the business was assessed as operating with documented controls and a consistent framework for quality assurance.
Customer feedback drives our improvements
Customer experience was a significant part of the audit. We use customer reviews on Trustpilot and Google, alongside direct phone interviews, as a continuous feedback loop that informs our service and logistics decisions.
Complaints are logged transparently and tracked with root-cause analysis, from delivery queries to product questions, so that each issue leads to a documented corrective action. This helps us spot patterns early and put lasting fixes in place.
The work behind the certification
Achieving ISO 9001:2015 was a company-wide effort, led by the Gala Tent team, with the directors providing strategic direction and signing off the Quality Policy held at our Rotherham headquarters.
As part of the programme, the business set and met a series of measurable improvement targets during 2025:
- Introduced a lead management system to improve customer follow-up and conversion
- Streamlined internal document control and performance monitoring
- Improved product traceability through better batch labelling
- Maintained same-day dispatch on 95% of orders
- Reduced customer complaints by 10%
- Completed product training for the sales team within six months
As CEO Jason Mace put it: "Continuous improvement has been at the heart of everything we do for 25 years, from the products we supply to the systems we use. This accreditation is testament to that dedication."
Why choose an ISO 9001 certified supplier?
When you buy from Gala Tent, you are working with a supplier whose quality systems have been independently verified. The practical benefits include:
- Consistent quality, so you receive reliable, high-standard products
- Faster issue resolution through defined processes
- Clear communication from order to delivery
- Continual improvement, so the service keeps getting better
- Confidence that our systems, staff and products meet a recognised international standard
Quality backed by experience
Gala Tent has supported customers for over 25 years, across private, commercial and industrial events, with durable shelters, event equipment and a UK-based support team. ISO 9001:2015 certification adds independent assurance to that track record.
Our systems are designed to scale with you, whether you need a single printed gazebo, a large commercial structure or ongoing event support. You can also explore our custom tent options for fully bespoke builds.
Maintaining the standard
ISO 9001:2015 is not a one-off award. Certified organisations are re-audited regularly to confirm standards are being maintained. For you, that means:
- Ongoing investment in staff training and skills
- Continued improvements to how we handle orders, deliveries and aftersales
- Transparent, accountable systems
- Readiness to transition to ISO 9001:2026 within the official transition period
Who benefits
Whether you are a hospitality operator who needs reliable structures, a motorsport team looking for branded pit equipment, or a wedding organiser who depends on punctuality, our ISO 9001:2015 certification gives you a supplier whose quality is independently checked.
To find out more, contact our team, request a brochure or read more about Gala Tent.
Frequently Asked Questions
When did Gala Tent first achieve ISO 9001?
Gala Tent first achieved ISO 9001:2015 certification in 2025, under certificate number 14142792, following an audit recorded with no non-conformities. In July 2026 we added ISO 14001 and ISO 45001. See our 2026 accreditation update for the current position.
