See What Our Customers Are Saying About Gala Tent

Excellent service from Gala and excellent parts as well BUT very poor performance from their carriers, XDP, ordered and despatched 5/4/22 in good time for Easter, the parcel reached me on 20/4/22, I wish I was able to post a review for XDP here, Gala did their bit very well but their choice of carrier let them down very badly

Great customer service the quality of the product is the best I've had and very easy to assemble

Good

The gazebo is of excellent quality and I am very happy with it. It is of sturdy construction and, considering it’s size, it is simple to put up. However Gala are severely let down by their carriers. Although we were promised delivery in. Couple of days it actually took the carriers 3 weeks from them receiving it and it being delivered to me. And this was only after chasing it up several times. The staff who we dealt with at Gala were polite and as helpful as they could be. They were probably as frustrated as I was with the delivery company.

The July 2021 delivery promise became October 2021, so the summer bbqing period was lost.I erected the tent in Late March 2022 and found it to be fairly straight forward. I had also purchased weights and straps but I am at a loss to discover how to release the tension on them as no instructions came with them.I have comments about the use of Velcro for all the fastenings, it makes it difficult to access the tent quickly, at least 2 zips should have been provided on one of the end panels to improve access.Having put up the tent I realized that it would be better to have the ground bars which I ordered in March and they did arrive very quickly, followed the instructions and found that one end of the tent had widened at the base by 6 inches which precluded me from making the Velcro doorway to connect, so cut off 6 inches from one of the lengths and now it fits, I have measured the structure and it is now equal in all directions so why the ground bars were incorrect is unknown.The tent is sturdy and looks as if it will give me a few years of use the annoying details cannot be overlooked, your comments would be welcome.

Excellent Service and quick delivery - Great product

Good quality gazebo but still not received my strengthening bar

Excellent Service and prompt delivery. Good quality marquee. Quite a difficult build which needs 3 people at points. Stitching for Stringing on doors/sides/ends is not robust enough and a number have come away.

Marquee good as expected (I’ve had one before) but one leg pole hadn’t been drilled. I fixed it but quality control could be better.

good

Gazebo seems strong and sturdy, packaged well although not used as yet, but, extremely disappointed and a little annoyed that after spend £388, there are no guy ropes or ground fixing pins included, so couldn’t use it at the moment anyway!!

Excellent value for money, excellent customer service and very speedy delivery. Thank you!

I have bought a 4 x 4 Marquee in the past 2nd hand, so I had no issue buying a replacement after mine was accidentally damaged. Right from the start, the service was perfect and delivery prompt. Being new it had some slight enhancements to my previous one which is great. The overall quality is of a very high standard for home use, and the materials used are also of a very high standard. Erecting the marquee may look complex but it is very easy to put together and very well labelled (loved that), I watched their tutorial and used the instructions. However, as I had one it was easier than being a first-timer. After it rained before Christmas 2021, I had some issues with the window panel, however, after I emailed the issue this was promptly replaced so top marks again. The only drawback this new marquee was more of a preference issue for me, the doors are a roll-up and while I cannot complain about the flexibility of the doors there are 2 types on both ends that seal brilliantly, however, I would have like to see some zip open doors. Again, that’s just my preference but all in all a defo thumbs up.

i ordered two feet i got two feet that have been modified so need different fixings could you look in to sending the new feet with fixings please

Brilliant product, fit for its purpose very strong and easy to assemble as well. So easy to store too