See What Our Customers Are Saying About Gala Tent

Good size marquee with very strong poles. Not tested in any significant winds yet but looks like it should be robust.

Great that parts are available but not always in stock

I’m an engineer with 30 years of experience , I do loads of research before I buy , on this occasion my budget started at £250 for a 3x4.5m it very quickly became apparent that if I wanted a pop up to last more than 24 hours I would have to completely rethink the whole piece. The internet is stuffed full of bended pop ups , and no surprise , like all things there is throw away kit and there is last a lifetime kit. Gala is so far away in terms of durability in design from your throw away pop upIt is astounding . The build is made to last , industrial grade strength and quality , no cheap Chinese import that will crumple the first sign of. Wind , add that to big build in Britain company with superb real local customer service and you not only have a superior piece of kit you have years of piece of mind knowing your fully supported . The only reason I haven’t given 5 stars is that like life , nothing and no one is truly perfect !!

Excellent product

Impressive quality and easy to erect. The storage and transportation bag is also great. I had an issue with delivery due to damage at the courier depot which was inconvenient. If it wasn’t for this, I’d have rated 5 stars.

Good strong units had a few of these

Product is good. The delivery driver dropped it into the hall on ground floor of our apartment, we are on level 2. The carrier prevented a 5 star review.

When speaking to staff at gala they are so help full from start to finish of purchase of item . starting from frame to side to weights . I've always had great service from any member of staff even when ordering and making a mistake they will contact you to help sort out any issue .

Delay in delivery which was resolved. Well made tent, easy to put up. So far so good. It hasn't had to withstand any weather yet so fingers crossed it will have a long life.

Excellent service from Gala and excellent parts as well BUT very poor performance from their carriers, XDP, ordered and despatched 5/4/22 in good time for Easter, the parcel reached me on 20/4/22, I wish I was able to post a review for XDP here, Gala did their bit very well but their choice of carrier let them down very badly

Great customer service the quality of the product is the best I've had and very easy to assemble

Good

The gazebo is of excellent quality and I am very happy with it. It is of sturdy construction and, considering it’s size, it is simple to put up. However Gala are severely let down by their carriers. Although we were promised delivery in. Couple of days it actually took the carriers 3 weeks from them receiving it and it being delivered to me. And this was only after chasing it up several times. The staff who we dealt with at Gala were polite and as helpful as they could be. They were probably as frustrated as I was with the delivery company.

The July 2021 delivery promise became October 2021, so the summer bbqing period was lost.I erected the tent in Late March 2022 and found it to be fairly straight forward. I had also purchased weights and straps but I am at a loss to discover how to release the tension on them as no instructions came with them.I have comments about the use of Velcro for all the fastenings, it makes it difficult to access the tent quickly, at least 2 zips should have been provided on one of the end panels to improve access.Having put up the tent I realized that it would be better to have the ground bars which I ordered in March and they did arrive very quickly, followed the instructions and found that one end of the tent had widened at the base by 6 inches which precluded me from making the Velcro doorway to connect, so cut off 6 inches from one of the lengths and now it fits, I have measured the structure and it is now equal in all directions so why the ground bars were incorrect is unknown.The tent is sturdy and looks as if it will give me a few years of use the annoying details cannot be overlooked, your comments would be welcome.

Excellent Service and quick delivery - Great product